Sprint Community is Read Only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Sprint Community is Read Only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Still have not recieved Note 7 refund

Go to solution
Journeyman

Still have not recieved Note 7 refund

I turned my Note 7 in to a Sprint corporate store on Oct 11th in order to receive a refund.  I still have not yet received my money back.  It has been almost two weeks.  How long does this normally take to get your money back? 

1 ACCEPTED SOLUTION

Accepted Solutions
Sprint Employee

Good morning TheWardofTheState

Thanks for the question. All customers should get a refund for charges including down payment, monthly payments on the device, and taxes paid for Installment Billing, as a bill credit which can take up to 30 days. As of 10/13 no down payment should be required for any customer exchanging from a Note 7 to a device of equal or lessor value.

Let us know if you have additional questions or concerns.

Juan

Sprint Social Care


Juan
Sprint Social Care

View solution in original post

7 REPLIES 7
GrandMaster

it can take up to 3 billing cycles to get it back to you. one of the agents however can probably look into the status of it for you.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Can anybody from Sprint look into this?  Thanks

Sprint Employee

Good morning TheWardofTheState

Thanks for the question. All customers should get a refund for charges including down payment, monthly payments on the device, and taxes paid for Installment Billing, as a bill credit which can take up to 30 days. As of 10/13 no down payment should be required for any customer exchanging from a Note 7 to a device of equal or lessor value.

Let us know if you have additional questions or concerns.

Juan

Sprint Social Care


Juan
Sprint Social Care

View solution in original post

Journeyman

I just did a chat online with a sprint rep and he said that the Note 7 has not yet been returned to Sprint.  I took this to a corporate store on October 12th.  This has been almost a month ago.  I have the receipt from the Sprint store when the device was returned.  I have no clue what to do.  I think I am gonna get screwed on this.  Hoping Sprint_Juan could look into this.  I have the reciept that I can send you.

Sprint Employee


Hello TheWardofTheState

We can definitely help. We'll call Order Support and see what the hold up is.

We sent you a Private Message, please reply to it at your earliest convenience.

 

To access to your private messages, click on your name or avatar. This will take you into your profile. Once in there you will see the private message notification. If you're posting from a phone/mobile device, once on this site and logged in, go into your browsers settings and change it to full site mode/desktop mode. Once the site changes, follow the steps above.

Juan

Sprint Social Care


Juan
Sprint Social Care
Journeyman

Untitled.jpg

Sprint Employee

Thank you. I will be calling the store right now.

Juan

Sprint Social Care


Juan
Sprint Social Care
Community News

This is a PUBLIC ARCHIVE board, all articles are read only.

Please click here to search the Active Community.