Still have not recieved Note 7 refund

[TheWardofTheSta]

I turned my Note 7 in to a Sprint corporate store on Oct 11th in order to receive a refund.  I still have not yet received my money back.  It has been almost two weeks.  How long does this normally take to get your money back? 

[fireguy_6364]

it can take up to 3 billing cycles to get it back to you. one of the agents however can probably look into the status of it for you.

[TheWardofTheSta]

Can anybody from Sprint look into this?  Thanks

[Sprint_Juan · Accepted solution]

Good morning TheWardofTheState

Thanks for the question. All customers should get a refund for charges including down payment, monthly payments on the device, and taxes paid for Installment Billing, as a bill credit which can take up to 30 days. As of 10/13 no down payment should be required for any customer exchanging from a Note 7 to a device of equal or lessor value.

Let us know if you have additional questions or concerns.

Juan

Sprint Social Care

[TheWardofTheSta]

I just did a chat online with a sprint rep and he said that the Note 7 has not yet been returned to Sprint.  I took this to a corporate store on October 12th.  This has been almost a month ago.  I have the receipt from the Sprint store when the device was returned.  I have no clue what to do.  I think I am gonna get screwed on this.  Hoping Sprint_Juan could look into this.  I have the reciept that I can send you.

[Sprint_Juan]

Hello TheWardofTheState

We can definitely help. We'll call Order Support and see what the hold up is.

We sent you a Private Message, please reply to it at your earliest convenience.

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Juan

Sprint Social Care

[TheWardofTheSta]

[Sprint_Juan]

Thank you. I will be calling the store right now.

Juan

Sprint Social Care