I recently signed up for a mobile broadband plan 30-day trial. I found myself approaching the 5GB limit very quickly, so I called customer service to inquire. I was told explicitly that going over the 5GB limit would not matter if I canceled within the 30-day trial. When I called to cancel (having exceeded the 5GB limit) I was told the opposite of this, and they refused to credit my account for the extra data usage.
Has anyone else had this problem? What recourse is there? I would prefer to settle this amicably, but am willing to pursue legal action if necessary.