cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to view and print "Printer-friendly Version (PDF)" bill

Highlighted
Journeyman

Unable to view and print "Printer-friendly Version (PDF)" bill

Unable to view and print bill. After clicking on "Printer-friendly Version (PDF)", a new window is opened and indicates "Done" but it's blank.  Is anyone having this problem?

Have updated and tried changing Acrobat Reader settings as suggested somewhere in this forum but didn't have any luck.

6 REPLIES 6

Unable to view and download .pdf of bill

Hi sjnc4cell,

I'm sorry that you're having this issue. I tested it and I was able to open the .PDF version for billing with no problems. Have you ever had this issue previously? Would it be possible for you to attempt opening them from another computer?

CD

Master

Unable to view and print "Printer-friendly Version (PDF)" bill

I was able to render a PDF Firefox 4 as well as from Chrome 12 and IE  6.  What browser are you using?  I did notice, that it did take a few  seconds to render the PDF.  My suggestion is to clear your cache and try  again.

Thanks,

mapesy

Journeyman

Unable to view and print "Printer-friendly Version (PDF)" bill

Didn't have any luck. Thanks for the suggestions.

Journeyman

Unable to view and print "Printer-friendly Version (PDF)" bill

Still didn't have any luck using IE9.  Thanks for the suggestions.

Master

Unable to view and print "Printer-friendly Version (PDF)" bill

I sent this to our techs for investigation.

Journeyman

Re: Unable to view and print "Printer-friendly Version (PDF)" bill

Problem is ongoing--can't recall having a problem in connection with viewing and downloading bill.  Thanks for your consideration with this glitch.

Update: Able to view and print bill with Apple Safari browser but not with IE8 or 9.

Community News

This is a PUBLIC ARCHIVE board, all articles are read only.

Please click here to search the Active Community.