I have an unlocked verizon blackberry bold 9650. I'm trying to activate that on my account online and keep getting a message that I need to speak with someone from customer service to do this. Does sprint not allow unlocked phones? Not sure what to do. Customer services is currently closed
No unless its a sprint branded phone it won't work on the netork. There are hacks out there that can point you in the right direction to get those compatible non branded phones to work.
Thank you for reaching out to us here on Sprint's Community page and I apologize for the delay in response. This is correct we do not support unlocked devices on our network. At this time Sprint only supports Sprint branded devices from select manufactures. Do you have services with us already or looking to create a new account?
Sprint Social Care Team