Ewansayo00, thank you for the opportunity to assist you. The activation fee its a charge for setting up a new line of service with a new or used device. The charge is valid and only waived if at the moment of the purchase, if there is a promotion waiving it. I'd like to take a look at your account to find out what happened. I sent you a private message, please reply to it when you get a chance.
Regarding your online account, what happens when you try to register? Are you getting any error messages about the information entered? Are you following these steps @ http://sprint.co/1SdbKqa?