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We're sorry. This device cannot be swapped to at this time. Please pick another device.

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Journeyman

We're sorry. This device cannot be swapped to at this time. Please pick another device.

I received this error message when I attempted to activate my IPhone 7 what should I do...

3 REPLIES 3
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Sprint Social Care

Re: We're sorry. This device cannot be swapped to at this time. Please pick another device.

Bob2345234

Thank you for reaching out to us. Let's see what's going on. Please check your inbox and reply to the private message I sent you.

To access to your private messages, click on your name or avatar. This will take you into your profile. Once in there you will see the private message notification. If you're posting from a phone/mobile device, once on this site and logged in, go into your browsers settings and change it to full site mode/desktop mode. Once the site changes, follow the steps above.

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
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Journeyman

Re: We're sorry. This device cannot be swapped to at this time. Please pick another device.

This is happening to me also.  Customer care isnt picking up the phone either and chat doesnt seem to be working. please help. Judging by the community section here it is a common problem

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Master

Re: We're sorry. This device cannot be swapped to at this time. Please pick another device.

Hi IanBacker, thank you for contacting us. 

Allow us to take a look at the account and see what I can do to rectify the problem. Please reply to the private message I sent you.

To access to your private messages, click on your name or avatar. This will take you into your profile. Once in there you will see the private message notification. If you're posting from a phone/mobile device, once on this site and logged in, go into your browsers settings and change it to full site mode/desktop mode. Once the site changes, follow the steps above.

 

Ina.

Sprint Social Care.

Ina.
Sprint Social Care Team.
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