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We're sorry, we are unable to upgrade your device online.

Journeyman

We're sorry, we are unable to upgrade your device online.

I have been getting an error message on my account for some time now when I try to upgrade any phone on my account as well as anything that has to do with plans or just simply looking at phones. I am the only account owner and have been for the last 10+ years.  

 

The message I get when trying to upgrade an eligible phone is:

We're sorry, we are unable to upgrade your device online. Please visit your local Sprint store or call us at 1-866-275-1411.

 

This is VERY frustrating! I do not want to go to the store or call customer service.  I have upgraded phone, added lines of service MANY times over the years of having this account and now for some reason I can't do really anything besides pay the bill and see usage.  I've done a ton of research about this issue and it does not seem to be just me with this issue.  Although I have found many people posting this same thing there has been no real answer how to fix it.

 

When I go to manage my account it says I am the account owner but if I go to my preferences is says  

 

Things I can manage online - account

Please help as this is making me want to bang my head against the wall, lol!

 

 

1 REPLY 1
Journeyman

Re: We're sorry, we are unable to upgrade your device online.

Hi petersen9311. I would like to take a closer look into this, please reply back to the Private Message that we just sent you at your earliest convenience.

 

 


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