Worst cell phone service ever! - Resolution Request!
If I could go back in time I never would have left AT&T. The service maps for Sprint are the biggest joke on the internet. I am so tired of not having service at my house, at work, or anywhere else I go. It is just plain annoying. And Sprint just doesn't care about it.
At home in zip code 45011 intersections of State Route 747 and Kyle's Station Rd
At work zip code 45014 intersections of Mulhauser and State Route 4.
I have been through the shut down phone, restart, blah blah blah, nothing changes. Here is my last chat transcript...
Lindsay K.: Thank you for waiting.
Customer: no problem
Lindsay K.: I have checked the service issues in your area and I can assure you that there are no such services issues are currently reported that can cause the problem you are facing
Lindsay K.: Let me do some basic troubleshooting and lets see if the phone works.
Lindsay K.: Please switch off your phone and confirm once it is done.
Customer: ok it is off
Lindsay K.: Are you facing Calls issues or Texts issues as well?
Customer: I am having issues with both missed calls, dropped calls, and texts not coming in. And with data trying to use the web
Lindsay K.: Okay
Lindsay K.: Since when are you facing these issues?
Customer: since the day I got the phone. So a little over a month ago.
Customer: The service just isn't that good.
Lindsay K.: I understand.
Lindsay K.: I have refreshed the services of your handset
Lindsay K.: Please switch on the phone and wait for a minute and confirm the status
Lindsay K.: is the iPhone On?
Customer: Yes and where it should say 3G is a little o
Lindsay K.: Follow these steps:
Lindsay K.: From the home screen, tap Phone.
Lindsay K.: On the keypad, dial ##873283# and tap Call.
Lindsay K.: Tap OK.The handset will search for profile updates and install them
Lindsay K.: The profile is now updated.
Customer: ok that is done
Lindsay K.: Great
Lindsay K.: Now check the Call and text sttaus.
Lindsay K.: status*
Customer: I made a call and the other person couldnt hear me at first, it was really broken up. But we stayed on the phone for a minute and it got a little better.... i sent a text and it took a long time to send. The service still shows a little o
Lindsay K.: is the phone Voice Roaming turned On?
Customer: yes it is
Lindsay K.: Okay
Lindsay K.: Please turn the Voice roaming off and on,.switch off the iPhone for 2 minutes and turn it back on.
Customer: Ok it is back on and it keeps switching between 3g and the little o