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Journeyman

customer service issues

I am now on my 5th replacement phone through the phone insurance I pay for each month. I have been on three separate customer service about this issue. Each time I am transferred multiple times, dropped call (not lost signal, just dropped) with no call back to finish the issue. The last date I called, after the 9th person & 2 hours, I was fed up. I get a different answer everytime I talk with someone else. 10 years with sprint & the issues continue, lack of customer service is my only problem.

I would like to lodge a formal complaint & customer service will not give me a number outside of customer service.

If anyone has an upper management contact I would greatly appreciate.

Jay

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Master

customer service issues

SprintCares or dan@sprint.com are the two places I would recommend to escalate your issue.

Larry ~ OKIESTRO

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