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iPhone 7 can't call Samsung G S7 on same Account

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Journeyman

iPhone 7 can't call Samsung G S7 on same Account

Hey guys, so my son got a new phone an iPhone 7 and he's telling me that whenever he calls me it will only rings once then goes silent or rings twice and goes to voicemail. I never get his voicemail and my phone never says he called. I find this very strange. He can call everyone else no problem and I can call him whenever. What do you think is wrong? I don't have him blocked by the way.

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6 REPLIES 6

Re: iPhone 7 can't call Samsung G S7 on same Account

Moved to CS forum.

Sprint Social Care

Re: iPhone 7 can't call Samsung G S7 on same Account

annegewant

Thank you so much for reaching out to us. Have you guys tried any troubleshooting steps? Please try doing an update profile on his phone and then try calling your number again. To do the update on the iPhone, go to the dial pad and dial ##873283# and tap on call. Let me know how it goes.

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
Journeyman

Re: iPhone 7 can't call Samsung G S7 on same Account

We have and unfortunately had no luck.

Sprint Social Care

Re: iPhone 7 can't call Samsung G S7 on same Account

annegewant

Understood! Is he having any issues calling other people? Are you having issues receiving calls from anybody else? Please see if you have him block by mistake:

  • Open your Phone app as if you were to place a call
  • Tap on More in the top right corner, then select Settings
  • Select Call blocking
  • Select Block list

If you see that his number is blocked, just have him unblocked and let me know how it goes.

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
Journeyman

Re: iPhone 7 can't call Samsung G S7 on same Account

I don't see him there. I can call him and everything is fine. But he can't get a hold of me.

Sprint Social Care

Re: iPhone 7 can't call Samsung G S7 on same Account

annegewant

Sorry for the delay response. Let's take a look into your lines. Please check your inbox and reply to the private message that I sent you.

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
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