cancel
Showing results for 
Search instead for 
Did you mean: 

locked out.

Highlighted
Journeyman

locked out.

So in class 2 days ago a person in class had my phone and input my password to the point where I am locked out of my phone and it is asking me for my account name. I have tried every combonation I could think of and I am still locked out because I can't seem to remember the account name or password I used to set up the phone. Help?

3 REPLIES 3
Highlighted
Community Manager

Re: locked out.

Oh not fun at all, Kim!  What kind of phone do you have?  We can do some research and possibly help you get it unlocked.

*Christy

Sprint Social Cares

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


Highlighted
Journeyman

Re: locked out.

if you have a smart phone you can do a hard reset and set up a new account

Highlighted
Journeyman

Re: locked out.

- Mafer Thanks for helping out but if she is locked out of her phone she cannot do an hard reset. We first need to find out what phone she has before we can determine the next step.

- Mark

Social Media Care

Community News

This is a PUBLIC ARCHIVE board, all articles are read only.

Please click here to search the Active Community.