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scam: Sprint allows 3rd party services to sneak monthly subscriptions into your bill

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Journeyman

scam: Sprint allows 3rd party services to sneak monthly subscriptions into your bill

I got a family plan with 4 lines shared between my wife. my parents and me. The plan gets autocharged to my credit card.

I noticed that my monthly cost went slightly higher which I thought was due to changes to family/corporate discount price structure that went into effect few months ago, but when I went it I noticed a $9.99 charge on my mothers line( which is not a smartphone).

That charge went back to at least April(thats as far as Sprint online site showed).

So when I called Sprint and complained about it they told me that it was a valid subscription that most likely have been initiated when my mother potentially entered her phone number online somewhere and that phone number was used by a third party to create a billing subscription (of $9.99/mo) and notify her by SMS that if she chooses to STOP it, she should reply to that SMS.

Now my mother is 74 years old and while she barely browses the web, she is definitely not an SMS user. I dont think she even knows how to check or send SMS messages on her Sanyo flip phone. So the fact that Sprint allows this sort of non-PRO-ACTIVE subscription by third parties is enabling them sneak in these SCAMMY monthly charges to unsuspecting users.

I did get a block enabled on 4 of my lines that prevented these sort of subscriptions of being initiated and i did stop the existing vault subscription, but no amount of pleading with a CSR got them to waive the charged fees for the service that SPRINT enables to scam its customers from.

This in addition to deteriorating DATA speeds is another drop in a bucket full of reasons why I should consider shopping around for a different service provider.

More The Vault Victims:

http://community.sprint.com/baw/thread/89256

http://community.sprint.com/baw/thread/33962

http://community.sprint.com/baw/message/308168

http://community.sprint.com/baw/message/380600

3 REPLIES 3
Journeyman

Re: scam: Sprint allows 3rd party services to sneak monthly subscriptions into your bill

  1. It actually is not a scam by sprint, some things like thi can happen, if the following occurs:
    You stated you recently joined sprint, was this "charge" on your account from billing of day 1?
      1. if so, then possibly you received a "recycled" phone number, that someone else signed up for that, which is causing you to be billed for you, there for you would not know where it is coming from, to send the text too to reply "StOP"
  2. Your grandmother, may have been messing around, and sent a text message, to a commerical add she saw ...
    1. Then that would be your responsibility
  3. A child got ahold of your grandmother's phone, and sent the text ...
    1. Then you would be your responsibility to pay it
  4. Unfortuntly, there is honestly no way to see who did what on a phone ... and when I did work for sprint, it was a strict policy to not credit for these services ... because there is no way to "UNVALIDATE" the charge ... but only to validate ... there for it was never able to be credit ...

vladgur wrote:

I got a family plan with 4 lines shared between my wife. my parents and me. The plan gets autocharged to my credit card.

I noticed that my monthly cost went slightly higher which I thought was due to changes to family/corporate discount price structure that went into effect few months ago, but when I went it I noticed a $9.99 charge on my mothers line( which is not a smartphone).

That charge went back to at least April(thats as far as Sprint online site showed).

So when I called Sprint and complained about it they told me that it was a valid subscription that most likely have been initiated when my mother potentially entered her phone number online somewhere and that phone number was used by a third party to create a billing subscription (of $9.99/mo) and notify her by SMS that if she chooses to STOP it, she should reply to that SMS.

Now my mother is 74 years old and while she barely browses the web, she is definitely not an SMS user. I dont think she even knows how to check or send SMS messages on her Sanyo flip phone. So the fact that Sprint allows this sort of non-PRO-ACTIVE subscription by third parties is enabling them sneak in these SCAMMY monthly charges to unsuspecting users.

I did get a block enabled on 4 of my lines that prevented these sort of subscriptions of being initiated and i did stop the existing vault subscription, but no amount of pleading with a CSR got them to waive the charged fees for the service that SPRINT enables to scam its customers from.

This in addition to deteriorating DATA speeds is another drop in a bucket full of reasons why I should consider shopping around for a different service provider.

More The Vault Victims:

http://community.sprint.com/baw/thread/89256

http://community.sprint.com/baw/thread/33962

http://community.sprint.com/baw/message/308168

http://community.sprint.com/baw/message/380600

Journeyman

Re: scam: Sprint allows 3rd party services to sneak monthly subscriptions into your bill

1. Ive been with sprint for quite a few years and this particular line was with sprint for at least 2 years.

2. Id like to point out again that my mother(not grandmother) who is 74 years old, does not use SMS, know how to use SMS or know how to use her phone other than open the flip, dial a few numbers and press a green dial button.

3. There is no children at my mothers home and her grandkids are under the age for 3, also unable to sign up for third party services(or even know her cell number)

4. THe customer service representative specifically mentioned on the phone that one way to get these services is if you fill out some form on the internet(could be a totally unrelated form, with subscription details hidden behind the tiny fine print) and this lets the third party add a recurring charge to your bill without you having to confirm it on the phone. THe only way to cancel this subscription is if you send SMS with words STOP to some number. And since I told you that my mother does not use SMS or perceive the notion of SMS, Im pretty sure she just ignored this message.

Why do we have to jump through hoops of providing a matching billing address, expiration date and sometims a CVV code when allowing our credit cards to be charged, yet Sprint allows this sort of PASSIVELY initiated charge to be placed on their customers bills. I see no reason other thant Sprint would get a cut of such transactions.

To put matters in perspective, If i were to discover such recurring charges on my credit card, I would immediately dispute them and credit card company's would reverse them immediately untill they were given a proof that i in fact signed up for the service in question. Sprint customer service representative was not able to provide any information on how the VAULT service was signed up for, yet they were unwilling to waive the charges.

Journeyman

Re: scam: Sprint allows 3rd party services to sneak monthly subscriptions into your bill

You may be able to look at your bill, and see that there is a number, that may have been texting her in the usage under detailed billing .. it wont be a normal looking number ... it will be like 4 or 5 digits ... it should be on your detailed bill under texting ... I would imagine ... that would be  ... the number you need to text to reply stop to ... from her phone.

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