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streaming stops at 30 sec

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Journeyman

streaming stops at 30 sec

using iPhone 4, outside, in area with dark green coverage, the best Sprint coverage maps offer, I can only hear the first 30 sec of a radio stream, just enough to hear the intro, then a few words, and silence.

FaceTime breaks at about the same, says it will resume when better signal available.

What am I doing wrong?

ZIP = 97838

2 REPLIES 2
Wizard

Re: streaming stops at 30 sec

tlfmd,

I agree it is frustrating when you can only stream for 30 seconds. Can you tell me how long this has been going on in your area? Please try dialing ##UPDATE# and hit send. This will update your phone with the network. Please let me know if your data improves after the update.

Thank you

*Stephanie

Wizard

Re: streaming stops at 30 sec

Hey tlfmd, thanks for reaching out to us.

The PRL update will likely help your phone's connection to local towers. However, there's also a tower down in that zip code that could be affecting your service. Can we have your cross streets so we may pinpoint your location? We'll continue to help. Thanks!

Regards,

Giovanni R.

Sprint Social Care Team

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