I am moving this discussion over to the Customer Service forums so it will get the appropriate visibility. I do not have the visibility to you account but, typically you must have the account PIN to make any changes to the account. If you have shared your PIN with anyone, and they have your account number they can make changes, this is why you should never give out your PIN.
Crusader for Customer Advocacy I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".
This is a PUBLIC ARCHIVE board, all articles are read only.