I'm very frustrated with Sprint right now. I have an HTC Evo that is up for an upgrade. I have had numerous problems with the phone and had to make TWO insurance claims and I still have a broken phone. The first time the phone broke it was my screen when I dropped it (my fault), but I pay $8 a month so this stuff gets fixed. So they sent me a new phone and I paid the $100...and the new phone won't hold a charge! Like will not charge at all. So I take it into a sprint store to get fixed and they can't fix it, so I make another claim and they send me a new phone, and I send back the old one. Well the new phone works for a few weeks, until this green stuff starts showing up on the screen. In the mean time, my Husband's HTC Evo 3D breaks and he goes to make a claim and they say that I had never sent back my first broken phone (which I did) and so therefore I had made a fraudulent claim. So they wouldn't replace it. He gets a blackberry bold for cheap. Well now the blackberry is broken...also won't hold a charge. And the top piece fell off.
So I call sprint and they tell me to take his phone into a store and they will replace the battery or I could make another claim (which Asurion will try and block) and pay $100.
Can someone give me the number to retention? I could spend the $200 to get out of his contract and get two iphones for free at Verizon right now and pay the same per month. OR I could upgrade my phone to an iphone5 and sprint could keep me and my husband as a customer...but he needs a new phone!
Is this something that the retention group can handle? I haven't been able to talk to anyone that can actually help me.
EDIT: I called sprint...and I was offered $125 to buy out my husband's contract plus whatever the new phone costs. If both our phones are broken, shouldn't this be something the company can help with? I was planning on upgrading my phone with sprint and spending some more money too!