Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

1 of 2 phones on family plan doesn't connect to Airave 2.5

Highlighted
Journeyman

1 of 2 phones on family plan doesn't connect to Airave 2.5

I have two Samsung Galaxy Note 3 phones in the household, and just received my new Airave device. The primary phone connects to the Airave for calls, but the secondary phone does not. How can I resolve this?

2 REPLIES 2
Highlighted
Wizard

Re: 1 of 2 phones on family plan doesn't connect to Airave 2.5

call Airave support..8665567310

It prob has to do with a certain PRL version the device has. May be easily solvable. May not be.

Highlighted
Master

Re: 1 of 2 phones on family plan doesn't connect to Airave 2.5







gamyr,

Do try calling that number.  They should be able to assist you.  Please let us know if you're still experiencing problems.

*Shannon
Social Care




Community News

Our Community is currently set to Read Only due the pandemic's affect on our staffing .
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance please visit Sprint Chat