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AIRAVE not working

Journeyman

Re: AIRAVE not working

Ok.  This is what I got earlier 5.02 Mbps  272.6 ms average jitter  and 0.0% packet loss.  Does this mean anything to you?  I hope so, because it doesn't to me.

I find this cell phone booster won't work with my phone but it really boosted my WiFi hotspot signal.

Master

Re: AIRAVE not working

Thank you.  There should be a description of "Jitter" in your test summary.  It will say something to the effect of "Your ISP's jitter is 272.6.  This indicates that your data connection is too unstable to produce a high quality voice over IP call and your calls may be broken." 

This is a concern but shouldn't cause the mobile LED to go dark or not light up at all.  What happens if you unplug the ethernet cable from the Airave.  Does the light start flashing?  If yes, contact your ISP about high jitter.  If no, have you hard reset your Airave?  With a paper clip, press and hold the reset button for 15 seconds which is located on the back of the Airave just below the GPS antenna port.  When you release the reset button, all LEDs should be solid green briefly indicating the Airave properly reset. 

If the mobile LED will not ever come on with one of the above trouble shooting steps, the device may be defective.  Let me know if you are unable to call the Airave Support # to have your Airave replaced because of this issue, and I will see what I can do.

Tom Deaver

Sprint Tech ~ Sprint.com Communities

Available ~ Friday, Saturday, Sunday

Journeyman

Re: AIRAVE not working

Mine was the same way when I ran the test.  All requirements were within limits, but jitter, which was over 200. The airave is plugged in correctly, but I wonder if the set up at my BIL's house is the culprit.  They have several devices using the wi-fi from the modem (phones, computer, nooks, and a xbox, which my nephew on is 24/7). I have noticed that when he is not on the xbox, I am able to hear whoever is calling me and they can hear me just fine.  Is there anyway to have the Airave hooked up so that it does not interfere with his Xbox use (although he really should get off of it. )? 

Journeyman

Re: AIRAVE not working

Hi Tom,

I just ran a speedtest again just now.  Here are the following results:

                                                                                               Download Speed - 4.97 Mbps

                                                                                               Upload Speed - 663 kbps

                                                                                               Quality of Service - 21%

                                                                                               Upload Quality of Service - 50%

                                                                                               Jitter - Me to Server - 179.2 ms

                                                                                               Jitter - Server to Me - 25.5 ms

                                                                                               Packet Loss - 0.0%

                                                                                               MOS Score - Estimated at 3.6

What does all this mean to me?  All my lights are solid green.  I unpluged the ethernet cord and the power cord on the airave last night and it is now working wi8th the exception of my phone. 

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Journeyman

Re: AIRAVE not working

Hi I just received my airave on Wednesday and it has been pretty inconsistent. Sometimes it works and at other times only two of the LED lights are flashing green. What do you think I should do?

Master

Re: AIRAVE not working

What are the 2 lights which are flashing green?

Abe

Journeyman

Re: AIRAVE not working

The network and broadband lights are blinking green

Master

Re: AIRAVE not working

If broadband light is blinking green what that shows is internet is not coming to Airave.How  is your Airave plugged in to Modem or Router?

Abe

Journeyman

Re: AIRAVE not working

I thought that if the lights were blinking green then the connection was good. I have the airave plugged into the router. All the lights just changed to green now so its working fine. It has been consistently green before and then two lights would turn red suddenly.

Master

Re: AIRAVE not working

All lights has to be solid green consistently to have Airave working. I would suggest  you to plug Airave directly to Modem(from wan on Airave to Ethernet on modem) and then from Lan 1 on Airave to one of the 4 ports on the router. This ideal way of setting up Airave. Then give 15-20 minutes and check how  Airave responds.

Abe

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