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Airave 2.5 no longer gets GPS signal

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Journeyman

Airave 2.5 no longer gets GPS signal

Got an Airave 2.5 because of signal issues at home. It worked well for a few months, then about two weeks ago lost GPS signal and nothing seems to work to restore it. Tried resetting, powercycling numerous times over several days. The

GPS light is solid red and Mobile light flashes red after unit reboot is completed.

Please advise.

30 REPLIES
Journeyman

Re: Airave 2.5 no longer gets GPS signal

Hate to tell ya your SOL no one at Sprint can fix the problem. I have also found non of them care to try to fix the problem. Only response I have been getting "This is a company wide problem that we are working on." And do even ask about getting a credit for the service you're paying for that they can't provide. You'll get a big giant F you from them.

Wizard

Re: Airave 2.5 no longer gets GPS signal

leggosboy,

Oh no! That is really strange! Give airave tech support a chance! They will be able to send refreshes to your device, and get you back up and running! (866) 556-7310

Thanks!

Samantha

Sprint Social Care Team

Tuesday-Saturday 11am-8pm mst.

Journeyman

Re: Airave 2.5 no longer gets GPS signal

I have tried calling off and on for the last couple of weeks, which is why I ended up posting here.

I need a working phone if they are expecting me to be able to do any troubleshooting of the device.

Journeyman

Re: Airave 2.5 no longer gets GPS signal

Similar to what Banshee said, "it is an issue caused by a software update and synchronization with GPS satellites", this is what the last rep told me. They are apparently waiting for the software people to create a patch, whatever that means (I always assumed the software people would be in-house, and not unable to provide timelines for fixes).  Like you I have poor reception at home, however I have a lot of verizon towers nearby and can access them while roaming.

Journeyman

Re: Airave 2.5 no longer gets GPS signal

I have had same issue for a week now with my Airave 2.5. Blinking Red Mobile Light and Solid Red GPS Light; Horrible cell reception at my house. Airave support said it is a GPS issue and they followed up with me this week to tell me they didn't have a fix or estimated time for fix. Kind of hard to believe it would take this long to figure this out. Apparently, not all human resources are too worried about the problem. If this continues, I will have to go to AT&T at some point.

Journeyman

Re: Airave 2.5 no longer gets GPS signal

Earlier in the week, I called customer support about this issue.  I was told that the GPS on the Airave malfunctioning and a new one was going to be sent.  Based on these posts, it appears that the issue is further reaching. 

Journeyman

Re: Airave 2.5 no longer gets GPS signal

Finally got through and am getting a new unit as well. And they did mention some kind of known GPS issue, but would not elaborate. And of course, the units are on back order, so going to end up with about a month of not being able to use my phone while at home.

I really feel like I am having to make an awful lot of effort to be a Sprint customer.

Journeyman

Re: Airave 2.5 no longer gets GPS signal

I've been going through this for weeks now and have talked to 5 people and a supervisor. The Airave was replaced and the new one isn't working either. It's ridiculous. I've been told by more than one Sprint person that it's a problem with the GPS lock - it doesn't. Because it doesn't, we can't lock on to the satellites that direct us to a cell tower that enables 911 and also allows us to have a signal. Soooo....Sprint is supposedly working on it. They are waiting for Ericsson to discover how to fix the problem and then send an update and then we will have service again. It not only happens when you have a blinking or solid red light; it's also happening with the solid green light. I can see it on my cell phone. I have absolutely no signal strength on the cell phone even though the Airave is telling me the GPS is good to go.

I gave up on my Sprint Phone Connect service and turned it in. If I can't get service at home because the call quality stinks and the calls drop constantly (even when trying to talk to Sprint about this problem!), I'm not paying for it. Now I have to fight about a termination fee, which is stupid since it's their fault and not mine. I still have the cell phone but, because the Airave doesn't work, I have no service at home or my neighborhood. I have to go outside and down the street to even get service. I've also sat in my car in front of the Sprint store a few blocks away. The signal there isn't great but at least it works.

I've had a Sprint person tell me that it's not my Sprint equipment but the internet provider's quality. After I dumped the Phone Connect, I got home phone service through my cable provider. It's also voip....funny, I haven't had one call issue or dropped call since using the cable's telephone service. It's been stellar. So, that was BS and I don't appreciate being lied to by a Sprint rep.

I've put a LOT of effort into this to get it to happen and I'm not happy that I've had to do that. I want to like Sprint. I like the cell phone when it works, but the Phone Connect and Airave problems make me crazy! It also makes me crazy when I call and a Sprint person is so nice on the phone and tells me that they will call back in a few days with an update and NEVER do. I've even had one rep where we decided on a specific time for her to call me and update me on the Airave problem. It didn't happen. I emailed the supervisor and he wants me to call him?!? Really?

So I've mailed back the Phone Connect modem thing and cancelled that. If they can't get it together with the Airave, that's going back, too. Right now, it's connected but it certainly hasn't been consistent service. No wonder people leave Sprint and go to Verizon, AT&T, or their cable service for phone service. If Sprint is going to offer this service, they need to make sure it's absolutely works. There are too many alternatives around that offer solid service. The competition is going to win every time if Sprint can't get their act together.

Journeyman

Re: Airave 2.5 no longer gets GPS signal

Sam I am - I have had a similar problem for over 2 weeks now. I selected Sprint on the condition that this device would function in my home. Verizon has improved their signal quality recently around my home and I now have 3 bars on their network. 2 technicians have already went into my device remotely and have reset the device. No luck. Then the Ericcson excuse comes down and waiting for the patch story. I have 4 super beautiful phones on wifi. No text messages. No voice. The billing department is right on their toes if I am a day late with the payment. Maybe we should have the billing department trade places with the tech dept.

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