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Airave Technical Support

Journeyman

Airave Technical Support

<DIV></DIV> <DIV> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial">Hello everyone, my name is <xml:namespace prefix = st1 ns = "urn:schemas-microsoft-comSmiley Surprisedffice:smarttags" ></xml:namespace><st1Smiley Tonguelace w:st="on"><st1:country-region w:st="on">Jordan</st1:country-region></st1Smiley Tonguelace> I have been a Sprint employee for 5 years now. I realize how much of a changing market this is. Id like to extend my assistance to everyone here on the new AIRAVE product that we have launched in select cities. Im a technical support rep in our advanced support group, please ask me anything you would like to know!.<xml:namespace prefix = o ns = "urn:schemas-microsoft-comSmiley SurprisedfficeSmiley Surprisedffice" ></xml:namespace><oSmiley Tongue></oSmiley Tongue></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial"> <oSmiley Tongue></oSmiley Tongue></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial">You can read up on the AIRAVE product here <A href="http://www.sprint.com/airave" target=_blank>www.sprint.com/airave</A> also check to see if its available in your city!<oSmiley Tongue></oSmiley Tongue></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial"> <oSmiley Tongue></oSmiley Tongue></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial">Cheers!<oSmiley Tongue></oSmiley Tongue></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><st1:country-region w:st="on"><st1Smiley Tonguelace w:st="on"><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial">Jordan</SPAN></st1Smiley Tonguelace></st1:country-region><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial"><oSmiley Tongue></oSmiley Tongue></SPAN></P></DIV><br><br>Message Edited by jricha47 on <span class=date_text>12-17-2007</span> <span class=time_text>11:09 PM</span>

57 REPLIES
Journeyman

Re: Airave Technical Support

Jordan,

Welcome to Buzz! I'm sure you'll get plenty of questions!

Sprint Product Ambassador

Re: Airave Technical Support

Hi, Jordan!  Thanks for joining!
 
Airrave should roll out early in 2008 - the product is ready, the network is ready, but we're holding on the billing system changes.  Soon as that's ready, it will roll out nationwide!
 
Will

Product Ambassador, long time Sprint employee
Journeyman

Re: Airave Technical Support

What are the prices? I had seen someplace you would have to pay like $15/month I believe for unlimited airwave minutes. I have posted this before and I will write it again:

If this device is $15/month not everyone will go for it. Many people already have enough minutes for normal usage. I know I would love to get it, but will not if the monthly charge is $15 for unlimited. I would buy the device and only if this was an option, I would have the usage on the airwave come off my monthly minutes and/or current plan, with no extra charge. In other words just my personal cell tower. The way I figure it I should not have to pay extra to "fix" Sprint PCS's coverage issues. Please give people an option as a customer service deal.

I will use Rochester, NY as an example (I am moving to Boston, MA soon). This area has very poor Sprint/Nextel coverage in comparison to Verizon. Many people I know have left your company for the likes of other carriers. I have been told by people in this forum that Rochester, NY might not be a profitable area. Hum, a nice woman from Sprint has emailed me and a I spoke with someone in the coverage department this week. I told her straight up about this lack of coverage as a prime issue for my friends and family leaving Sprint for Verizon. I added that maybe Rochester, NY would have been profitable had Sprint invest in a working network to compete with Verizon. I told her it is like a catch 22, you want customers but yet don't provide adequate coverage. So the lack of coverage means lower customer numbers and less profit for a given market. I can drive mile after mile in this area and not loose Verizon digital roaming indoor coverage, even in the country side. Works well in the country and the city, no brainer why people pick Verizon around here.

Journeyman

Re: Airave Technical Support

<DIV> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial">Mike, <xml:namespace prefix = o ns = "urn:schemas-microsoft-comSmiley SurprisedfficeSmiley Surprisedffice" ></xml:namespace><oSmiley Tongue></oSmiley Tongue></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial"> <oSmiley Tongue></oSmiley Tongue></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial"> Good news!  When the AIRAVE product goes national you will be able to select a "Coverage Only" plan that will do just what youre asking. All though I know what the fee will be Im not sure I have permission to post it so for now just know its coming and I personally think it will fair well with our customers.<oSmiley Tongue></oSmiley Tongue></SPAN></P></DIV> <DIV> </DIV>

Journeyman

Re: Airave Technical Support

Awesome new Jordan, thanks for the info. I look forward to hearing about the new coverage only pricing. If it is no cost to me per month, then great I am all for it. Otherwise forget it and I will let Sprint gladly pay my roaming bill.

Journeyman

Re: Airave Technical Support

Will,
 
  Most things are ready but the billing system is not the only thing we are still working on.. The network for the entire country will not be ready until early 2008. Some E911 , provisioning, translations, and other network elements are still being worked on. I hope we end up launching ahead of schedule but only time will truly tell!

Journeyman

Re: Airave Technical Support

if there is a fee for the coverage only plan, that is seriously boneheaded. Just sell the device for whatever it costs (no subsidy) and let people use it to get decent coverage in their homes.

Journeyman

Re: Airave Technical Support

Many customers have commented about that, the pricing wont be announced until its closer to launch so perhaps the comments from our customers will help determine that. Also the MSRP on the Airave is 349.99. Personally I would rather pay a small monthly fee and not the 349.99.
 
 

Journeyman

Re: Airave Technical Support

I remember reading that the $15/month for unlimited usage plan (only plan that I read about on Sprint's site). So lets take $350/$15 = 23 to 24 months. So you want me to pay $50 (what I read only for the customer cost) for the device and pay $15/month also. So that is now equivalent to $410 over a contract term of 2 years.

So it seems Sprint is getting this money either way you look at it and even more! As when the 2 year contract is up the customer will still be paying monthly to supposedly subsidize something that they have already paid in full for.

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