4)What is the setup? (Modem/Airave/Router, or Modem/Router/Airave):
5)What happens when you reset modem and factory reset the Airave? (Factory reset is for new activations only and if the mobile light is amber. Have the customer hold a safety pin in the reset button on the back for at least 10 seconds and then have them wait about an 1hr to see if this resolves the issue) issue persists
6)How many phones have the issue?
7)Does the problem only occur while on the Airave?yes
8)What type of dwelling does the customer have and what is the square footage?
9)What exactly is the problem? (Be specific - error messages? What happened on test calls?) gps location wrong
UPDATED ** We have determined the Aiave GPS location issue to be more widespread than originally thought. For that reason we are initiating a firmware maintenance upgrade to fix the issue. We have been diagnosing where the error is occurring and the engineers should have an update coming out soon. Sooner than later would be great. There are numerous issues that we do have to do CTMS tickets for so I am leaving the above template info posted but we will not be needing it for the GPS issue. A maintenance release doesn't require anything for the user of the Airave as it is handled automatically.
Internally there was a lot of misinformation and I do apologize because I know the customer was caught in between. This update is accurate and I will update it when we have a date for software release.
Having trouble posting or viewing your Private Messages? We made an update to the Community registration process which requires you to validate your email, click here to read more about it.