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Choppy Calls With Airave

Journeyman

Choppy Calls With Airave

I have the Airave in service here in Florida (I moved from Ohio shortly after getting the Airave), and while I have full service with it, all of my calls are choppy and I end up losing the call.  This is extemely frustrating because I am 900 miles away from my family and cant use my phone to call them.  Please help!!!

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4 REPLIES 4
Master

Re: Choppy Calls With Airave

Sorry for the inconvenience. I would suggest you to complete a VOIP test to determine Quality of Service (qos) from ISP. You can complete that test on www.8x8.com to determine  Jitter/Qos/Speeds/Packet Loss and call Airave Support  to troubleshoot further  and if needed will  create a CTMS ticket for Airave Service.

Abe

Journeyman

Re: Choppy Calls With Airave

I just ran the test and here are the results: 

Download Speed: 191 kbps

Upload Speed: 109 kbps

QOS: 99%

Jitter: 200.9ms

Packet Loss: 0%

MOS Score: 3.6

Master

Re: Choppy Calls With Airave

Sprint Airave devices require
Download speed: 1mbps or higher
Upload speed:  350kbps or higher
Quality of Service: 80% or higher (QOS under 80% can cause static, on the line, breaking up, and echoes)
Jitter: 5ms or LESS (Jitter above 5ms can cause static, on the line, breaking up, and echoes)
Packet loss: 0

If the Test results do not meet these minimum requirements, Please contact your  ISP for further troubleshooting.

Abe

Journeyman

Re: Choppy Calls With Airave

Everything seems to be fine, other than jitter. 

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