I apologize for the frustration this has caused you. The issue that you are experiencing is a known issue. Although there is not currently an estimated time of repair, this is currently under investigation by our technicians who are working diligently to resolve the issue.
Thank you for your patience.
This would be completely understandable; if someone (or the system) hadn't transitioned my previous forum question post as 'Assumed Answered'. I'm sure it is a policy to transition questions automatically if there is no activity for a few days, but it makes it very frustrating when this happens. Last I heard, one one was 'working on it' and was going to get back to me.
It is also frustrating when we receive misleading and blatantly incorrect information from Airave support. Perhaps the rep actually thought satellites exist in a particular city instead of orbiting in space and those satellites would be giving me their position instead of my acutal position, but how are they suppose to be Airave specialists if they really believe that?
Got another private message today saying that the rep now has a tool which will allow them to fix the issue. Will post back when I hear more.
If anyone else is having this same issue please private message me with your Airvana's number and mac id - Mac ID will start 0005xxxx
If you have the original Samsung Airave and not the Airvana we will most likely ship you out one of the new units.
private message sent. having same issue with incorrect gps location when connected through airave. Had this issoe for many months now.
Update: I had the older Airave unit made by Samsung. I was shipped the newer Airvana unit which seems to have fixed the issue.
UPDATED *** If you have the new Airave- "Airvana" and an EVO and your GPS is registering wrong you can call in and we can try to factory reset from our end - If this doesnt resolve the issue we need to do a ticket. To get to the Mobile Broadband Department without getting transferred multiple times be sure to enter the number associated with your Airave into the IVR when you call in. If anyone tells you there is a fix coming out next year but that is the wrong - Make sure your get connected with mobile broadband and get a CTMS ticket created.
We need the following to complete the ticket
Customer's telephone number for the airave;
Who is the customer’s internet service provider?
Complete a speed test http://voiptest.packet8.net/
Jitter (0-5ms) :
Upload Speed (min 350kbps) :
Download (min 1Mbps) :
Packet lost (0-1%) :
QOS (min 80%) :
What is the customer’s setup? (Modem/Airave/Router, or Modem/Router/Airave):
How many phones have the issue?
Does the problem only occur while on the Airave?
What type of dwelling does the customer have and what is the square footage?
Larry ~ OKIESTRO
UPDATED ** We have determined the Aiave GPS location issue to be more widespread than originally thought. For that reason we are initiating a firmware maintenance upgrade to fix the issue. We have been diagnosing where the error is occurring and the engineers should have an update coming out soon. Sooner than later would be great. There are numerous issues that we do have to do CTMS tickets for so I am leaving the above template info posted but we will not be needing it for the GPS issue. A maintenance release doesn't require anything for the user of the Airave as it is handled automatically.
Internally there was a lot of misinformation and I do apologize because I know the customer was caught in between. This update is accurate and I will update it when we have a date for software release.
Thanks for the update, Larry.
I discovered the same issue with the last round of updates with my HTC Evo 4G. Are there any updates or known fixes?
Sprint has been blow-harding about firmware updates for the Airave for over a year for this issue, the multiple SMS issue and the restircted access issue.
It comes down to the same thing everytime with Sprint:
1) Deny the problem exists for as long as possible
2) Blame the customer for as long as possible
3) Claim fix is on the way for as long as possible
4) Sit back and hope the poeple who complain will just go away
You people are tiring.