cancel
Showing results for 
Search instead for 
Did you mean: 

Issues with the Sprint Airave

Go to solution
Sprint Employee

Re: Issues with the Sprint Airave

I'm glad to see that it's been taken care of.

RC1024
Journeyman

Re: Issues with the Sprint Airave

@ ky158151

Thank you for the update of 6/6/2012. So far, so good. No duplicate, or, out of sequence text messages. Time stamp is correct as well.

Journeyman

Re: Issues with the Sprint Airave

Mine seems to be working correctly as well. Thanks!

Journeyman

Re: Issues with the Sprint Airave

Time stamp is correct now.

However, I sent myself 10 test text messages. 

  • 7 of them were sent and I received them promptly, all with correct time stamps.
  • 2 of them I received twice, with correct time stamp. (1 right came twice right away, another came a 2nd time 15 minutes later.)
  • 1 of them was only received after 15+ minutes of waiting
Journeyman

Re: Issues with the Sprint Airave

I have called sprint at least 5 times today about a similar issue. My text messages are coming in several hours late and my incoming calls are going directly to voicemail. Airave support had me contact my internet service provider to permit the line for voip serivce, that failed. I've been trying numerous things for the past three weeks. HELP!!!

Wizard

Re: Issues with the Sprint Airave

You are welcome, let me know if there is anything else I can assist with.

Wizard

Re: Issues with the Sprint Airave

We are awaiting a firmware update for the Airave to permantly fix the SMS text message problem.

Journeyman

Re: Issues with the Sprint Airave

Thank you for the update ky158151.

The timestamp is OK now, but the issue of some messages not being received, while others are received multiple times, continued yesterday.

My test of 10 messages today was OK.  Yesterday's test (several failures) is documented 4 messages above this one.

Highlighted
Wizard

Re: Issues with the Sprint Airave

I am sorry for the frustration that this is causing, but we are working on a permanent resolution with the new firmware update.

Journeyman

Re: Issues with the Sprint Airave

I am having all sorts of issues with my Airave and my SG3. It was fine when I first set it up, but my god, now I hardly ever have texts that work, and half the time my phone doesn't even ring and goes straight to voicemail or people get a fast busy signal when they call. I work out of my home being fully disabled and I count on messages and my phone being available. That's why I bought the airave in the first place. Now, when I'm home, my phone is basically unusable. This is not happening with my wife's Evo 4G, just my SG3. Any help would be definitely appreciated!! I really don't want to change carriers to verizon as I am generally happy with Sprint and give them almost 200 bucks a month for a good family plan, but if I can't get this issue solved, I won't have a choice.

Wizard

Re: Issues with the Sprint Airave

Please send me a private message with your MAC ID for your Airave and I will see if there is anything I can do.

Journeyman

Re: Issues with the Sprint Airave

I have a iPhone 5 and airave. All the lights are on and appear to be working. It worked for 2 hours when I first installed it but now it never works. I've even called this lady and she she remotely reseted it and had me un plug it but she never called back. I get full bars after I toggle airplane mode but then I dial *99 and they disappear. I have tried this on my wife iphone 5 as well. I've scrapped the web for info or help but not much there. Please help me

P.s. I even ##update# and turned off phone.

Community News

Please help us to keep our Community a positive laughing and helpful innocent space for all members cool.
Be sure to read our Rules & Guidelines and if you have any concerns surprised just send a private sealed message to @Seawolf or @A11ey, and we'll check it out!