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Just got my Airave Airvana!

15 REPLIES
Wizard

Re: Just got my Airave Airvana!

This is directed at multiple posters on this thread...

Several messages in this thread have been reported as abuse and will be removed.  Please do not insult others on the forums.

Master

Re: Just got my Airave Airvana!

Hello.  The Airave Access Point 2.0 and the Airave 2.5 are different devices.  We would not know of a way to upgrade the 2.0's firmware to the 2.5's, not that it's impossible. 

Tom

Master

Re: Just got my Airave Airvana!

Hello.  We apologize if your Airave is still not working.  Hopefully you have called our Airave Support department at 866.556.7310.  We are teir 2 specialists and CAN get the problem resolved.  The direct number bypasses Customer care.   Here are some conditions that can cause a mobile light to consistently go amber flashing. 

  1. Not in Airave coverage
  2. MAC ID is incorrect in our billing system making the Network look for the wrong device. 
  3. False positive on GPS lock ~ Customer sees solid green, but our remote console will show not complete.
  4. Not "pinging" from our remote console ~ Broadband is solid green but there is no communication with our remote console. 

Resolutions in same order ~

  1. Check your coverage with the link provided.
  2. Verify MAC ID from a router's admin page to eliminate problems with reading the label or mislabelled devices, then verify with Airave Support.  
  3. Airave Support can verify a "full" GPS lock with our remote console.
  4. Airave Support can verify device is communiticating with the Network. 

Let me know if I can be of further assistance by private messaging me.  (click my avatar )

Tom

Journeyman

Re: Just got my Airave Airvana!

Ray, I have been using the airave and now the airvanna for years. Great product for my needs. When the Airvanna came out it sounded like a good idea. In reality the 3g connection is really not useable because the wifi handles data. The texting seems to get hung up when the texting conversation is rapid. The phone option is super though.

Does the 2.5 version have a more refined software and is our Airvanna 2.0 upgradable to the newer software?

Journeyman

Re: Just got my Airave Airvana!

WOW! you took personal offense to that?  You are a funny little oversensitive man.  Leaving forum, this d-bag is almost contagious. 

Thanks for trying to begin to troubleshoot raylitherland67, I appreciate that.

I will just revert to the customer service idiots that are about as capable as Jon. If I am going to have to deal with more hours of useless drivel, I might as well spend it with someone who might accidentally do someting right and fix my issue. 

Wizard

Re: Just got my Airave Airvana!

How amusing.

My Samsung Galaxy S3 works great on my Airave access point..

You came here with your

piece of junk

statements, TROLLING, because most people have some semblance of respect (especially when you get something for free that DOES INDEED WORK)...

I guess calling me an Apple-user is supposed to be an insult? Maybe an Apple user will see that and be insulted, as I don't own any devices from the company.

I hope it never works quite honestly...it's quite obvious someone has entitlement issues. 

Journeyman

Re: Just got my Airave Airvana!

Jon, go back to your Apple forums and leave this thread. Ray, I apologise for the derailment, perhaps the troll will go back under his bridge. 

And a Femtocell is nothing more than an access point for their cdma band.  I plug in, it makes a vpn tunnel back to Sprint, verifies that it has an account to bind to, and shoots its signal through my house.  There is no magic fairy dust. That is assuming that sprint has done their job, which they have not done. It took me two hours on the phone for the imbecilles to actually get my address right.  The first hour and a half they were busy setting it back to my initial address in 2005 when I started service, over and over (tier two for an address change...really?).  I use these little access points in AT&T and Verizon flavors at work... Guess what?  They actually work, this is not a new concept for me.

Journeyman

Re: Just got my Airave Airvana!

I thought it said network but it could have said broadband.  Here is a pic that i grabbed from google. http://i55.tinypic.com/2r44oza.jpg    That is my unit, if that helps.

Edit: Here is a larger pic: http://c767204.r4.cf2.rackcdn.com/ddac0527-4f6e-4627-a863-bd717f745526.jpg   It does say broadband.

Re: Just got my Airave Airvana!

Ok thanks, it sounds like you may have the 2.0. By some chance you said network light for the bottom, did you mean broadband?

Wizard

Re: Just got my Airave Airvana!

If networking is your job, then I would also like to thing someone with that level of skill would also have some level of understanding in how a femtocell works, and wouldn't twist words to make it sound like you've been insulted.  Did you log into the Airave on your local network?

As many problems as I had when I first got mine (because I live in the backwoods of Alabama, and barely have DSL), I never had to come online and insult the device. I made phone calls and got help, something that isn't beneath me to ask for. I didn't make presumptious opinions of the device, even after having it AN ENTIRE WEEK without it working. In the end, it wasn't provisioned right on my account, and turns out that I had hooked it up properly. But it took making phone calls to tier 3 techs, not posting lots of adjectives in an online forum to get the problem solved.

Google search "Blinking amber light on airave" -------> RESULTS:

http://community.sprint.com/baw/message/238112