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Setup instructions for Airave behind a router

Journeyman

Re: Setup instructions for Airave behind a router

Thanks to everyone who have posted on this thread. It was helpful troubleshooting my own problems after reading all the issues and problems people were having with their airave.

FYI, I have an Airave 2.0, configured behind a TP-Link WDR-4300 dual-band router. I have tried all the methods mentioned throughout the thread (assigning static IP, opening ports, using DMZ) and have observed the following:

The three lights on the Airave will stay solid green and I'm able to make a call. However, approximately 1-2 minutes into the call, I would lose audio on the other side. The call does not disconnect and the signal on the phone still shows excellent coverage. When I try to call again, my phone will not connect and I do not hear the Airave 3 beep. My phone shows that calls cannot be completed. After a few hours, the dreaded flashing amber mobile light appears on the Airave.

I have called Airave support and ask if my Airave MAC is registered and they said yes.

I have tried hard reset and configure it without assigning static IP, opening ports, or using DMZ but still same result.

Has any one seen this behavior with their Airave experience?

Any advise or tips would be greatly appreciated!

Journeyman

Re: Setup instructions for Airave behind a router

Same thing happens to me once or twice a month.  The other party can hear me, but I can't hear them.  I have to power down modem-router-airave, then power up and that will fix the problem.

When the Airave works, it's great.  When it doesn't, it's a pain.

This is an annoyance for which it would be nice to see a fix!

Sprint Employee

Re: Setup instructions for Airave behind a router

Did the airave ever do this while connected directly to the modem? Did you happen to run a line quality test while this was happening to see if it may be related to your internet connection?

RC1024
Journeyman

Re: Setup instructions for Airave behind a router

I just recently got the airave from Sprint, immediately it fixed my lack of cell signal here at home.  Everything seemed to be humming along fine, then I realized that there was trouble getting youtube videos to play.  Did a bit of searching and found the instructions to setup the Airave behind my router took a bit of doing but got it setup and all seems good now. 
The question is there a down side to doing this?

Master

Re: Setup instructions for Airave behind a router

As long as the phone is working for you everything should be good.

Journeyman

Re: Setup instructions for Airave behind a router

I have the Airave working behind a router and it seems to work fine..

Does anyone know if there is a way to access the management inferface remotely such as enabling a remote management port?   I can't get to the admin page by just entering the ip address of the Airave..

I want to check the time on the device because text messages are coming in on my phone with the wrong time stamp.

Thanks

Bryan

Journeyman

Re: Setup instructions for Airave behind a router

the easiest way to do this is to run a 2nd cable from the 1st LAN port to your network and have a second static IP on that LAN interface.

Journeyman

Re: Setup instructions for Airave behind a router

ok so I'm having one hell of a time getting my airave to work behind my router (ie, it has never worked).  I know sprint's preferred setup is to have the airave device in front of the router and connected directly to the modem, but this thread proves that there's no need for such a setup, and i really don't care to have the airave device take over the setup my my network. 

so to layout a general network map of how I have things....  my ISP is time warner/roadrunner.  i have a flat /24, no vlans, no real complex stuff going on.  i have a hardware firewall that acts as the firewall, router, dns server, dhcp server, etc etc etc, using IP 192.168.0.1.  of course, the firewall is cabled straight to the modem.  I have the router cabled downstream to a managed core switch, which is IP'd to 192.168.0.2.  the core switch trunks off to drops throughout the house, and is not doing anything complex (ie the switch is acting as a layer 2 switch, all layer 3 functionality is handled at the firewall/router level).  From there, I have the house run with network drops in each room, and the room that the Airave is in has multiple other network devices, so from the wall jack in this room, I have a cable going to a small Linksys workgroup switch.  Now on this switch I actually have 2 cables going to the Airave device.  One is to the WAN port, which I have a static IP set on it as 192.168.0.4.  For management purposes (ie so I can log into the device from my network, and the WAN port doesn't respond to port 80 requests and the LAN port does, I have the first LAN port cabled to the workgroup switch, with an IP of 192.168.0.5 bound to it.  I have UDP ports 67, 68, 500, 4500, 5060, and 5061 all forwarded to 192.168.0.4 through my firewall.  (hence there is no need for me to set up a DMZ for this thing).

Now the reason I am comfortable leaving this setup the way it is, is because I can log into the Airave, and I am able to browse to the diagnostic page and (1) I can ping out to the internet, (2) I can resolve DNS on the Airave, (3) multiple sprint support techs have told me that they can use the MAC ID of the Airave to communicate with the device and monitor the progress of the device booting up.  I KNOW that this thing can talk to the internet just fine.

Despite all my efforts, I can get a solid green broadband light (so I know the device can talk to my network), a solid green GPS light (so I know that the Airave device is securing a good GPS signal), but the Mobile signal seems to always time out and I end up with a flashing amber (or red, whatever you want to call it) light for that one. 

I have talked to numerous sprint techs who just seem to have no idea what they're doing, and don't seem to understand that these things DO work behind a router, and when I ask them what the device is doing, they seem to think I wouldn't understand them (which is only more frustrating).

So if this thing won't provision, what could be the problem?  Am I missing a forwarded port on the firewall, or is this thing just doing something I can't see?  Any help or insight would be appreciated.

Highlighted
Journeyman

Re: Setup instructions for Airave behind a router

NEVEROSKY- see my tale of woe posted in Aug 2012.   It's impossible to say with absolute certainty, but your problems sound exactly like mine and others I've read about.  If the Sprint people did not set up things at their end correctly, the unit will not provision and you get exactly these light conditions.  YOU can't change that at your end.  You don't need ports open, DMZ, or anything at your end.  You DO need a competant Sprint person to look at their setup - and that's hard to come by it seems.   Keep trying - push to get in touch with an "engineer".  That seems to be the title they give someone that has some skills and know-how.   As I said, it took me about 20 calls to get the right person.  It took him 20 mins to sort it all out and things have worked perfectly since then.   I did nothing - no ports, no DMZ, nothing.  I simply put the airave behind my router like any other device.  My firewalls are still up, DHCP is running fine.  There is nothing special about the airave - it just has to be properly setup at the Sprint end.  Unfortunately, that takes patience and persistence at your end...   good luck.
Journeyman

Re: Setup instructions for Airave behind a router

Need to know if anyone else is having this issue with the 2.5. I can not change any setting in the Firewall of this thing, and it's set up to block everything on every port. No matter what I try to do on the Firewall page, I can't get anything to stop blocking everything.

If you've had this issue and have a resolution, please do share. If not, share anyway. It'll help me figure out wheather it's the Airave that's faulty or not.

Journeyman

Re: Setup instructions for Airave behind a router

I just had UVerse installed. I could never get the AirRave to work on my older cable modem service but thought I would give it a try with a newer technology router. I did a factory reset, set the LAN IP address of the Airrave to match my local 192.168.1.x addresses, unchecked the box for "Use as a router" and let it go. No luck. It did the same thing it had always done, Mobile light flashed amber.

I called tech support and got someone who had me do a factory reset again. I assumed that was an excuse to get me off the phone but the person promised to

call me back in 20 minutes. So, guess what, nobody ever called back. Big surprise, not.

But, I left the AirRave alone with it's out of the box setting and after about 30 minutes, all 3 lights came on. The AirRave works, everything on my home network works, and there is quite a bit of "everything." As I thought about it, nothing on the network needs to communicate with the AirRave except the Uverse router, so if it is on 192.168.17.x and everything else is on 192.168.1.x, it doesn't matter. I also suspect that leaving the box checked for "Use as a router" may have made a difference, but I'm not going to test that since it's working.

Bottom line, I didn't change any settings, used the AirRave out of the box, connected the WAN port to a LAN port on the Uverse box, and it works.

Journeyman

Re: Setup instructions for Airave behind a router

In case anybody is wondering, the LAN IP has nothing to do with the connection to the internet. That LAN IP is only a reference to what devices plugged directly into the Airave LAN ports can access the Airave to change Airave settings. The internet IP (WAN) is the only one that matters, and in some cases setting it static might be more helpful.

The other thing to note, is that this is SLOW AS HELL to propagate, which means it could easily take 2 hours before it's functioning properly.

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