Yes they still do but that's after they do a full check of your area and go through the settings with you. I got mine for free and pay nothing for it as long as I am actually using it. call them and talk to them about it and they should help you. I got mine in just a few days from UPS. SO FAR IT WORKS GOOD. Even with out j still have dropped calls and ppl I call or ppl that calls me still can't hear me some of the time. with out the airave I wouldn't be able to use my phone on below 3g network.
I hope this helps you.... Good luck...
I have the Airwave and it works good. But, I just received a letter from Sprint stating the Airwave will no longer be supported by Sprint or Samsung as of August 1, 2013. They said to not return it, just to recycle it. I won't be able to use my phone when that happens because I don't have a signal without it in my home.
Yes we will send out an airave after we fully evaluate your area as StacieF40 mentioned in her response. For more on our airave please visit www.sprint.com/airave Are you experiencing poor signal issues? What device(s) are you utilizing with our service?
Sprint Social Care
The Airave 1.0 will no longer be supported by us August 1, 2013. We have the airave 2.5 that you will be able to use.
Sprint Social Care
Yes they do have the Airave but there are somethings you need to know about getting one.
1. You'll have to call over a dozen times to get it activated since no one at the call center knows how to activate it properly. They will just keep telling you it's your modem that's a problem and not their end. It took me over two weeks to get my Airave activated properly.
2. Airave did a software update over 6 weeks ago that crashed the system and as far as I have been told they have no idea how to fix the problem and that they don't care you can't call 911 from your home if you need to.
Dont believe everything that Sprint Costumer service will try and force feed you.
I wanted to confirm if this device would be a part of the buyback program. I checked the website and found nothing but I just wanted to confirm. Also, will those who have the Sprint AIRWAVE receive the 2.5 as a replacement complimentary to ensure no interruptions of service while home?
The Airave is not eligible for the buyback program except for recycling purposes, and yes, call the number(855-881-5361) on the letter you receive and they will send you the 2.5.
Strange in that my Airave failed and Sprint is sending me a replacement, confirmed that again just now. Supposed to receive it around 3 July will see what happens, When they work they are real good, hope the replacement fixes the problems.
I don't get voice or 4g in my new home, so I asked Sprint twice for an Airave and was told I would have to buy it. My call to Sprint was dropped while I was talking to them. I sent an email yesterday telling them to cancel my account.
Robin, you might want to try this # it for Airrave support, 866 556-7310, they have been helpful to me. When the Airrave works, it works well. I not positive about it's reliability over time though. From what I'm reading on the various support forums they appear to develop problems with dropping calls and resetting after extended use. That is problem I was having, reason I'm awaiting replacement unit now. Will be interesting to see how long replacement works with out problems.