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Sprint Airave


Re: Sprint Airave

Can someone please tellme how they were able to get a free Airave?!   I am SO frustratedSmiley Sad

I only have 1-2 bars outside my house, and 0-1 bars inside my house.  I basically haven't been able to hold a phone conversation inside my house since I moved - you either badly break up, or the call drops. I have been asking my local Sprint store and *2 periodically about this for nearly a year now.  I've been told things from "it's your phone"(we have 2 totally different models), to "tower maintenance", to "please be patient,we're building a new tower in your area very soon" (not true).  Well-I have been more than patient (as I am stuck in a contract), but it has never gotten better.  Not only have I had to stand outside in all types of weather to talk, recently I have even missed/dropped calls from my patients while on-call for work, and from my fiance while he is deployed to Afghanistan. I have reached my limit.

I just found out that my store isn't a corporate location so I went into one Friday and heard about the Airave for the first time! They confirmed the signal in my area is only "Fair", and is between two towers (both confirmed by customer service today) and told me I needed an Airave to solve the problem.  They assured me that because of the situation it would be free.  The first person I spoke to at customer service today was very friendly and understanding and told me the same thing-she said she just needed to get me to the right department to get it taken care of.  When I was transferred, I was then told it would cost $129.99 + fees and a new 2 year contract because my account "didnt qualify" for a free unit.  Unless I have been a customer long enough (it's been 13 years), my account is in good standing (they confirmed it is), have 4 lines or more, and a history of repeated dropped calls then I'd have to pay.  I only have 2 lines, and because I always text or go outside to make calls (i'm not stupid-I know I can't make one inside so why try) I don't have a big enough recent history of dropped calls.

I was then transferred to a supervisor who was incredibly blunt and basically told me she didn't understand what part I wasn't getting, but I needed to either buy an Airave at my own expense or switch carriers.   When I (forced myself to) calmly explain that I didn't feel it was fair to pay $115/mo to not be able to make calls in my own home, she then told me that if I'd taken the time to read my contract then I would know that Sprint does not guarantee coverage inside buildings.  I asked if there was a higher supervisor I could speak to and was told no, and it wouldn't make a difference anyway - instead she offered to transfer me to an account rep to cancel my service if I didn't want to pay for the Airave. I asked why other Sprint employees would tell me it was free and she stated she didn't know, but they aren't even supposed to mention that so she was going to see who I had talked to in order to make sure she was reprimanded.

By this point I had been on the phone (outside in my driveway, of course!) for over an hour and was so frustrated I started crying and agreed to be transferred to an account rep to ask about fees for switching carriers. He informed me I could purchase my own Airave online to use for much cheaper, but now I see here that they may not be supported after Aug 1st. I can't really afford the Airave right now, but I can't afford the early termination fee or new phones to switch to a new carrier either. I don't know what to do now

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