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Suddenly getting weak data connection, if any at all...

Journeyman

Suddenly getting weak data connection, if any at all...

My daughter as a Nexus 5x that has been doing fine until about a week and a half ago. 

 

Suddenly her Sprint connection became very weak to non-existant in areas where it used to be strong, and where I continue to get a good Sprint connection with my Pixel 2xl. 

 

We've updated the prl and reset the network settings (*#*#72786#*#*). It's not in airplane mode or anything like that. 

 

We went to the local Sprint store (an independent franchise) to ask if there were any recent changes in network coverage. The said no, that I needed to buy a new phone. No surprise there I guess 🙂 

 

The phone is running Android 8.1.0. 

 

Any thoughts on whether this might have been a change on Sprint's end, or a bad antenna in the phone, or a software or settings problem, how could I tell? 

 

Thanks for any assist, 

 

Chris

 

 

12 REPLIES 12

You will click on my username, and you should see "message". 🙂

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