I wanted to take a minute to post a troubleshooting/quick fix blog instead of the typical “this is what your device can do” blog. Why? Well, I personally experienced some issues with RCS (Enhanced) Messaging on my Galaxy Note 8, and I wanted to help others fix it, as I can see there are quite a few others with a similar complaint with the Note 8, S8, and S8 Plus.
Follow along to fix your issue if you’re having the same problem!
What is RCS (Enhanced) messaging?
I would be remiss if I did not first take a second to explain what RCS is, and why you want it. First, RCS Stands for Rich Communication Services and expands upon the traditional text messaging (SMS) experience for users. It enabled users to have improved group chats, share high-quality photos (instead of those grainy 1970’s-looking snaps), enables delivery/read receipts, and more! If you happened to use a device with Apple’s iOS, then you know the basics of RCS. This functionality has been missing from the Android platform, and Google is partnering with OEMs and carriers to ensure this is enabled.
Group chats instead of multiple chain & disassembled text messages
High-quality photo sharing versus grainy/pixelated photos
Delivery/Read Receipts on messages
The Samsung RCS experience:
On other devices, users may have the stock Android Messages app (available on Google Play for any device). This application is native to allowing RCS should your carrier/device allow it. However, Samsung does not come stock with the Android Messages application on it, instead it comes with Samsung Messages, which is a different application altogether.
Previously, Samsung had its own Enhanced Messaging on its devices that enabled Samsung-to-Samsung users to experience a “chat-like” experience. However, as we have progressed with RCS, Samsung has adopted this technology to enable the chat-like experience across other OEM devices.
Within the Samsung Messages application, while using RCS, you can send messages to your friends/family and se when they’ve been delivered and read. In addition, you can send higher-quality photos instantly, allowing the other party to see your photo in all its glory. This is important on devices with amazing cameras, much like the Note 8!
Unlike the Android Messages application, Samsung takes it a step further to show when you’re using RCS versus text messaging. If the other user is using RCS, the “SEND” button and message bubbles turn green. If they’re not, or RCS is unavailable due to network or other conditions, the messages being sent are sent as text and the “SEND” button turns orange.
The Samsung RCS Issue:
Okay, that should give enough back-story to RCS and some of its functionality on the Samsung Galaxy Note 8. Now we can get to the problem that I, and others, have experienced on the device when attempting to use RCS.
Many users have complained of devices notifying them in the Samsung Messages application that enhanced features are available. The user is prompted with an option to click next and should either have a background notification go through to enable the features automatically or may receive a text message with a verification code. Some users might see a box at the top of the text threads that says “Enter Verification Code” with a timer on it (five minutes). The problem is that users are not always having the RCS enable automatically or are never receiving a text message verification code. This disallows the user to use RCS.
There is a fix that worked for me, and I am extremely hopeful that it will work for you. Please post a comment below if it did or did not work for you!
I spent some time trying to fix this issue after reading other posts with similar issues, and my fix resolved it immediately.
Navigate to Device Settings
Click “Device Maintenance”
Click Battery on the lower-left
Click “Battery Usage” under the estimated battery life
Click the three dots in the upper right and click “Optimize Battery Usage”
Change dropdown from “Apps not optimized” to “All Apps”
Scroll to Configuration Message and ensure it’s not blue (off)
Scroll to Messages (Samsung is Orange, Android is blue if you have it installed) and ensure it’s not blue (off)
Exit settings and open Messages, click the three dots in the upper right and click “Settings”
Click “Chat Settings”
Toggle Rich Communication Settings to On (Orange)
Back out of the settings and give it a bit and you should be fully registered
You may receive an automated message stating “Messaging’s enhanced features have been enabled (Confirmation ID: xxxxxx)
Test with another known RCS user to see if your chat turns green
This immediately resolved my issue and appears that the problem lies in the battery optimization setting of the Configuration Message setting. Since this is being optimized, I believe that it is being suppressed from utilizing battery life in the background. Since there isn’t a real way to force it, the only way is to ensure it’s not an optimized feature on the device.
Here’s a quick visual walkthrough of the above steps
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