I wanted to take a minute to post a troubleshooting/quick fix blog instead of the typical “this is what your device can do” blog. Why? Well, I personally experienced some issues with RCS (Enhanced) Messaging on my Galaxy Note 8, and I wanted to help others fix it, as I can see there are quite a few others with a similar complaint with the Note 8, S8, and S8 Plus.
Follow along to fix your issue if you’re having the same problem!
What is RCS (Enhanced) messaging?
I would be remiss if I did not first take a second to explain what RCS is, and why you want it. First, RCS Stands for Rich Communication Services and expands upon the traditional text messaging (SMS) experience for users. It enabled users to have improved group chats, share high-quality photos (instead of those grainy 1970’s-looking snaps), enables delivery/read receipts, and more! If you happened to use a device with Apple’s iOS, then you know the basics of RCS. This functionality has been missing from the Android platform, and Google is partnering with OEMs and carriers to ensure this is enabled.
The Samsung RCS experience:
On other devices, users may have the stock Android Messages app (available on Google Play for any device). This application is native to allowing RCS should your carrier/device allow it. However, Samsung does not come stock with the Android Messages application on it, instead it comes with Samsung Messages, which is a different application altogether.
Previously, Samsung had its own Enhanced Messaging on its devices that enabled Samsung-to-Samsung users to experience a “chat-like” experience. However, as we have progressed with RCS, Samsung has adopted this technology to enable the chat-like experience across other OEM devices.
Within the Samsung Messages application, while using RCS, you can send messages to your friends/family and se when they’ve been delivered and read. In addition, you can send higher-quality photos instantly, allowing the other party to see your photo in all its glory. This is important on devices with amazing cameras, much like the Note 8!
Unlike the Android Messages application, Samsung takes it a step further to show when you’re using RCS versus text messaging. If the other user is using RCS, the “SEND” button and message bubbles turn green. If they’re not, or RCS is unavailable due to network or other conditions, the messages being sent are sent as text and the “SEND” button turns orange.
The Samsung RCS Issue:
Okay, that should give enough back-story to RCS and some of its functionality on the Samsung Galaxy Note 8. Now we can get to the problem that I, and others, have experienced on the device when attempting to use RCS.
Many users have complained of devices notifying them in the Samsung Messages application that enhanced features are available. The user is prompted with an option to click next and should either have a background notification go through to enable the features automatically or may receive a text message with a verification code. Some users might see a box at the top of the text threads that says “Enter Verification Code” with a timer on it (five minutes). The problem is that users are not always having the RCS enable automatically or are never receiving a text message verification code. This disallows the user to use RCS.
There is a fix that worked for me, and I am extremely hopeful that it will work for you. Please post a comment below if it did or did not work for you!
I spent some time trying to fix this issue after reading other posts with similar issues, and my fix resolved it immediately.
This immediately resolved my issue and appears that the problem lies in the battery optimization setting of the Configuration Message setting. Since this is being optimized, I believe that it is being suppressed from utilizing battery life in the background. Since there isn’t a real way to force it, the only way is to ensure it’s not an optimized feature on the device.
Here’s a quick visual walkthrough of the above steps
This issue has been fixed and I have been able to enjoy RCS without any problems since. Let me know if this does/doesn’t work for you, as I am curious!
As always, thanks for reading!
Service & Repair Manager
Portland, OR area
Follow me on Twitter: https://www.twitter.com/troyglidden
The Product Ambassadors are Sprint employees from many different parts of the company that love technology. They volunteer to test out all sorts of Sprint devices and offer opinions freely to the Community. Each Product Ambassador shares their own opinions of these devices, therefore the information in this post does not necessarily reflect the opinions of Sprint. The PA's do not represent the company in an official way, and should not be expected to respond to Community members in an official capacity.
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