Showing results for 
Search instead for 
Did you mean: 

Sprint Product Ambassadors – Samsung Smart Switch makes S10+ transition easy

Sprint Product Ambassador

Previously I use the combination of Google backup and Samsung backup to move the contents of one phone to the other.  Usually it would take me about half a day or so to transfer the contents from one phone to another.


Recently, I received the replacement for my S10+ as part of the S10+ update to address the network issue that happened to be on a few devices. I was prepared for the usual update process by backing up my old phone.


However, when I switch on the replacement phone, I had to enter the WiFi key then going through the Sprint activation of the replacement phone process.  Once the activation was completed, I was prompted to transfer the content from an old device. After selecting the option using the Samsung Smart Switch and wireless, the Samsung Smart switch took care of the rest and transferred everything: all my apps, my phone call history, the SMS/MMS message logs to the old phone.  I did not select the option to transfer media and document as all my contents are on the cloud. The whole process took less than 45 minutes.


The process transferred the home screen settings as well. One thing I noticed is that the "the Weather Channel" and the "google search" widgets on the screen were not transferred properly.


After that I just had to add my MS Office 365 account, my personal email, and my social network.

Voila I have a full working phone less than an hour.


So, if you have a Samsung phone and look for an upgrade, you may want to consider this as a "pro" in your decision for a new phone device.


Enjoy & Bye for now.

Your Sprint Product Ambassador*

Hung Bui


* Disclaimer: The Product Ambassadors are Sprint employees from many different parts of the company that love technology. They volunteer to test out all sorts of Sprint devices and offer opinions freely to the Community. Each Product Ambassador shares their own opinions of these devices, therefore the information in this post does not necessarily reflect the opinions of Sprint. The PA's do not represent the company in an official way, and should not be expected to respond to Community members in an official capacity. #sprintemployee.