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YES! The Google Pixel and Pixel XL CAN Be Activated on Sprint!

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Sprint Product Ambassador

Pixel.png

Google fans of the world rejoice!

Yes it's true, you can activate the unlocked version of Pixel and Pixel XL on Sprint!  This is an exciting device for Google, optimizing hardware and software to work together seamlessly, all powered by Google's AI Assistant and using the best smartphone camera on the market according to DxO!

 

While Sprint will not carry Pixel due to Google's Verizon exclusive as the carrier storefront for Pixel, we are still an activation partner for the device. So, you would buy the unlocked version of the device from Google and activate it with us if you choose.

You can get a SIM kit from us online here:

https://www.sprint.com/landings/bring-your-own-phone/

 

If you have other problems activating, you can create a discussion in the Google Space here on Community and an agent can assist you.

 

The SIM card you will need for Pixel is:

 

SIM SKU: CZ2144LWC

UPC: 019962040146

 

Pixel is also Universal Retail SIM Kit Capable - #760492034500

 

PLEASE NOTE:

The Pixel devices come with an IMEI on the box.  Sprint uses MEID in the billing systems.

When you are working with Sprint reps whether in Retail or Care, make sure they DROP THE LAST DIGIT OF THE IMEI when they are entering the device into Sprint billing systems to get the MEID.  Failure of the rep to do this could result in a "device not found" error.

 

Welcome Pixel fans!  Please post here if you have any questions.

67 Comments
Journeyman

In an attempt to verify the information listed above, and that you are a credible source as an alleged Sprint employee, I called to confirm since Pixel isn't listed on the BYOP page.

1pm CDT 10/07/2016

I called Sprint *2 to confirm Pixel as a BYOP, and was immediately shuffled into Sprint Sales (which made several attempts to sell me another phone and second line), where Roy (MH834102) dug around told me that Google Pixel is not and will not be compatible. He said he verified this by looking at the internal Sprint system, not just by reviewing the BYOP webpage.

To ensure this was not a fluke by getting someone in Sales who clearly hadn't heard anything about the Google Pixel phone, I called back and spoke to Technical Support and spoke to Melissa (IA907394) who said it "should" be compatible but there's no guarantee until the phone is released. She was unaware of the pre-order event on 10/04 (where the phone was released, nor aware o the ship date in a couple of weeks), and dug around some more to see if something was overlooked. Nothing is listed in the documentation but checked in with her Senior Specialist who sometimes has more information than is available to her. I'm not entirely surprised the system isn't easily showing this updated info, but I am pretty surprised that so many Sprint employees aren't aware of the giant Google event that happened Tuesday, especially since Google is an MVNO on Sprint and has activated the last 4 Nexus devices. The Specialist says that the phone "appears" to be compatible, but it's not guaranteed. It's never guaranteed if a phone is not bought "through Sprint." Sprint "has to have" the MEID-DEC number to ensure that any outside device can be activated. I tried to ask if the phones on the BYOP webpage were not "guaranteed" and was told "only phones on the Sprint webpage" are guaranteed to be activated (which is a weasel-word response). I implored that this whole list of BYOP devices aren't cleared one-by-one, but they are approved as a device, and posted on the website ahead of time for customers. People don't buy a device and call Sprint to find out they are SOL because it's not supported, they look at the list of BYOP first. I certainly will not put down almost $1000 for a device that Sprint refuses to say they will activate on their network. So in that case, I asked when will we know if Pixel will be added to that list, and was told, there's no way to know, without having the MEID and DEC to check on compatibility. She understood the conflict I described as the device is not shipped yet, but is open on pre-order.

These have been the most unhelpful and frustrating Sprint customer service calls I've had in quite a while. No one knows anything about Pixel or BYOP. If there is a better department to try when I call to confirm, please tell me. Because right now, I'm not buying the Pixel, and I'm VERY disappointed in Sprint. I have had service with Sprint for 19.5 years, and this ranks near the bottom of my customer support calls. It's not necessarily the employee's fault, but the lack of knowledge on an announced device, and whether it will be supported, with all those Sprint radios and LTE Plus, is a failing of the Customer Support division.

This has been the most unhelpful and frustrating Sprint customer service call I've had in quite a while. No one knows anything about Pixel or BYOP. If there is a better department to try when I call to confirm, please tell me. Because right now, I'm not buying the Pixel, and I'm VERY disappointed in Sprint. I have had service with Sprint for 19.5 years, and this ranks near the bottom of my customer support calls. It's not necessarily the employee's fault, but the lack of knowledge on an announced device, and whether it will be supported, with all those Sprint radios and LTE Plus, is a failing of the Customer Support division.

Sprint Product Ambassador

Please PM me so I can clear this up. I'm definitely a Sprint employee and know what I'm talking about. I appreciate your business as a long time Sprint customer and am sorry about the misinformation you have received. There is internal info on Pixel on multiple systems so whoever you have been dealing with is clearly not accessing the right info. As far as our BYO page, that's a work in progress but will be done by the time Pixel launches.

Journeyman

In speaking with Sprint employees regarding ANY question, customers can expect a different answer for each and every interaction.

I'm due to "upgrade" in Jan 2017, and will be watching developments closely through then.  I will NOT believe ANYTHING they say, yea or nay.. Until I ask a friend of mine, an engineer with Sprint here in Kansas when I am closer to upgrade time.

It is just awful that Sprint can't be trusted even in forums like this one. PM to clear something up?  Why not just air it here for ALL of us to benefit from?  Oh, because you can't speak on behalf of Sprint?

Sprint Product Ambassador

The goal of the PM was to communicate directly with Haasbat and give them my work email address to legitimize that I am a Sprint employee, not to hide anything.  There is nothing to hide.  The device will work on Sprint, period.  Google support will tell you the same thing.  I agree we need to work on internal communication in advance of the launch on the 20th.  My goal with this blog was to clear up any confusion to readers around whether or not Pixel could be activated on Sprint, nothing more.

Journeyman

Wish there was some way to trade a Note 7 for a Pixel...

Sprint Product Ambassador

If we actually carried Pixel, that might have been an option. As you probably know, Google went with Verizon exclusively as a carrier storefront for Pixel.

Journeyman

Will there be any problem with bringing the Verizon version of Pixel to Sprint?

Journeyman

Do I have to purchase a new sim card? I currently have a Nexus 6 and was wondering if I can just use the card from that, since both phones use Nano simcards.

Sprint Product Ambassador

Hi Chris -

We don't believe there would be any issue bringing a Pixel purchased from Verizon to Sprint but you would have to ask Verizon.  From our standpoint we should have all Pixel MEIDs in our system, but if Verizon is SIM locking the devices to their network for some reason, they would have to remove that lock before the device could be activated with us.

Sprint Product Ambassador

The same card in the Nexus 6 will work on Pixel.  You will need to do the swap on sprint.com or with Care or Retail as we don't support "popnswap" (SIM based activation) at this point.

Journeyman

Thank you!

Journeyman

Will any Sprint Nano sim work in the Pixel?

Sprint Product Ambassador

The SIMs that will work with Pixel are as follows:

CZ2144LWCCZ4114LWCCZ410PLWC

The "primary" card is the CZ2144LWC bolded above.  As I said in the blog post, the Universal Retail SIM Kit (#760492034500) will also work.

Journeyman

Just saw this link today, guess which Google Pixel phone is omitted.  BOTH!

https://www.sprint.com/landings/bring-your-own-phone/

Sprint Product Ambassador

Yes, we're aware Pixel is not listed on the BYO website. The site will be updated in time for launch on the 20th.

Journeyman

Is this device eligible for Total Equipment Protection?

Sprint Product Ambassador

No. TEP / Service & Repair services are not supported on BYOD Android devices such as Pixel and Nexus.  You would need to buy a protection plan from Google or wherever you decide to purchase the device from.

Journeyman

I have a Pixel XL 128GB Very Silver in my hands, delivered by Google today. I am unable to activate it on the website, and a chat agent is telling me it cannot be activated on Sprint.

Journeyman

I have the black one, 32GB from Verizon, and was able to activate it.  I did have to buy the BOYD SIM kit from sprint, it wouldn't let me use the existing  sprint SIM in my nexus 6 (even though it's the same size sim).

Sprint Product Ambassador

That is not accurate.  The Pixel and Pixel XL should now be on the Sprint Bring Your Own Device site, posted today.  If you cannot get anyone to help you, please PM me directly.  If you have any information about the rep who is saying this please let me know so I can get them coached.

https://www.sprint.com/landings/bring-your-own-phone/

Sprint Product Ambassador

That's surprising as I show that the SIM for Nexus 6 will work in the Pixel in addition to the Sprint BYO Retail SIM.  You just may have to have Care help you with that if the Nexus 6 MEID is still tied to the SIM ID# in our billing system.  Glad you got it up and running though!  Enjoy your Pixel device, it's a great handset!

Journeyman

Did you get my PM?

Journeyman

If I had called Care, maybe they could have done it.  Online wouldn't let me do it because the SIM was in use (duh, I want to swap it from one phone to the other), the Sprint store I went to ran into the same thing (but I think they're a 3rd party store, not a corporate one, so maybe fewer capabilities).  In any case, I have two of them activated for my wife and I.  Thanks.

Sprint Product Ambassador

Excellent news, glad you got them up and running!

Sprint Product Ambassador

Yep and I have responded to you and emailed you as well.