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Good News! Android 2.1 confirmed by Sprint

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Journeyman

Good News! Android 2.1 confirmed by Sprint

15:12:53 :  Connected to sprint.ehosts.net

15:12:53 :  Session ID: 202954

15:12:53 : adam sawyer: Initial Question/Comment: Updates?

15:12:59 :  Please wait and the next available specialist will be with you shortly.

15:12:59 :  If you are chatting today for Technical Support, please call (888) 211-4727.

15:13:04 :  Suzi R has joined this session!

15:13:04 :  Connected with Suzi R. Your Reference Number for this chat session is 202954.

15:13:04 :  Thank you for contacting Sprint. My name is Suzi R.

15:13:09 : Suzi R: May I know the details of your concern?

15:13:12 : adam sawyer: Hey Suzi

15:13:24 : adam sawyer: I'm a dedicated Sprint customer and I just had a small question

15:13:57 : Suzi R: Yes, please provide me the details of your concern.

15:14:00 : adam sawyer: Can you tell me when you will be releasing the Android 2.1 platform for the HTC Hero and Samsung Moment handsets please? I get different answers from everyone it seems.

15:14:49 : Suzi R: I am sorry for the difference in the information about this.

15:15:04 : Suzi R: Let me tell you the updated information for this release.

15:15:13 : adam sawyer: I'm all ears.

15:15:59 : Suzi R: The 2.1 version for these phones will be available on 04/09/2010.

15:16:34 : adam sawyer: And that is confirmed?

15:16:59 : Suzi R: Yes, we have the updated information.

15:17:19 : adam sawyer: Will it be available OTA or OTW?

15:17:20 : Suzi R: It may change due to some unfortunate incidence.

15:18:29 : Suzi R: I am sorry, it is not possible to tell these details.

15:18:51 : Suzi R: Please wait till these information are available with us.

15:19:01 : adam sawyer: OK - So it's set for 04/09/2010 as of right now. Thank you very much for straightening this out for me.

15:19:24 : Suzi R: Yes, it is set for 04/09/2010 as of now.

15:19:34 : Suzi R: You are always welcome.
There you are folks.  Of course, I'd still take it with a grain (or bucket) of salt.


9 REPLIES
Journeyman

Re: Good News! Android 2.1 confirmed by Sprint

that update has not been confirmed sprint will release a press release when it is ready and it will be on there twitter that date was a mistake from the email that was sent out to the tech reps and has been recalled

Journeyman

Re: Good News! Android 2.1 confirmed by Sprint

Session ID: 202954 = Either a sales agent or Indian agent.....last people on the planet I would rely on for information.

Journeyman

Re: Good News! Android 2.1 confirmed by Sprint

BUMP.

Journeyman

Re: Good News! Android 2.1 confirmed by Sprint

infamousjax,

Sprint Update: The 2.1 update is NOT scheduled for April 9th. It's coming, we're testing, but no date announced yet.

Master

Re: Good News! Android 2.1 confirmed by Sprint

I have seen an internal document stating the April 9 is stated for an MR to address the texting issue on the Hero, Some reps are misinterpreting this to mean upgrade 2.1. I have seen this posted other places also.

Journeyman

Re: Good News! Android 2.1 confirmed by Sprint

10 days, 46 days (<--may 15th and last day of "early" 2Q2010). What's the difference at this point? I just wonder how much of the wait is associated with taking such a huge leap from 1.5 to 2.1 instead of taking it in incremental steps from 1.5 to 1.6 to 2.0 etc. It's no surprise that Verizon has been able to move from 2.0 to 2.1 before Sprint despite their handset only being out since the beginning of the year (Not such a huge leap forward).

(removed off-topic content)

Message was edited by: izzyks

Journeyman

Re: Good News! Android 2.1 confirmed by Sprint

Thanks for stepping up and disproving these "myth dates".  It's better than no information at all.  However, can you officially confirm that Sprint is still on schedule for _EARLY_ 2Q?

Journeyman

Re: Good News! Android 2.1 confirmed by Sprint

Would the texting issue on the HERO be the lack of being able to send them until a reboot?

Journeyman

Re: Good News! Android 2.1 confirmed by Sprint

This was my latest chat session with a Sprint representative...hopes this helps some.

2:50:37 PM SystemSystem
Connected to sprint-ap1.cnxchat.com
2:50:37 PM SystemSystem
Session ID: 9283566
2:50:37 PM CustomerDelita
Initial Question/Comment: Concerned about when the update will be available for the samsung moment to the android 2.0 platform.
2:50:43 PM SystemSystem
Please wait and the next available specialist will be with you shortly.
2:50:43 PM SystemSystem
If you are chatting today for Technical Support, please call (888) 211-4727.
2:50:53 PM SystemSystem
.
2:50:58 PM SystemSystem
Thank you for waiting. At Sprint, we take your account security seriously; please be prepared to provide your account PIN or security answer. If you haven't created them yet, please visit Sprint.com/pin.
2:51:03 PM SystemSystem
.
2:51:13 PM SystemSystem
Thanks for your patience. We look forward to chatting with you.
2:51:18 PM SystemSystem
.
2:51:28 PM SystemSystem
While you wait, did you know you can check usage or review your account balance online? It's fast, easy and available 24 hours a day, 7 days a week.
2:51:33 PM SystemSystem
.
2:51:38 PM SystemSystem
Craig T. has joined this session!
2:51:38 PM SystemSystem
Connected with Craig T.
2:51:38 PM SystemSystem
Thank you for contacting Sprint. My name is Craig T.. In order to better assist you, may I please have your first and last name?
2:51:49 PM CustomerDelita
Delita Jones
2:52:53 PM AgentCraig T.
The Delita, the Android 2.1 update will be either released this week or next week. It will be an over the wire update which means it will have to be downloaded from sprint.com then uploaded to your phone via usb cable.
2:53:50 PM CustomerDelita
Ok. To check on it; when I log into my account where will I go to get that information?
2:54:28 PM AgentCraig T.
When the update is ready it will be posted on www.sprint.com/downloads and you will select your phone.
2:54:50 PM CustomerDelita
Ok. Thanks. You have been very helpful.
2:55:08 PM AgentCraig T.
You're welcome.
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