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Problems setting up Exchange on the Sprint Hero

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Journeyman

Problems setting up Exchange on the Sprint Hero

I'm having problems setting up exchange on my new Sprint Hero. I have a hosted exchange account with Sherweb. I have my settings set to the following:

Server Address: webmail.ihostexchange.net
Domain: <my domain>

I'm getting the following error when I try to connect:

"Authentication failed. Please verify username and/or password."
My username and password is correct.  I've been trying to solve this problem all day!

How do I solve my problem?
7 REPLIES 7
Wizard

Re: Problems setting up Exchange on the Sprint Hero

Did you try selecting Secure checkbox? Your server may require a secure connection.

Journeyman

Re: Problems setting up Exchange on the Sprint Hero

Yes, the SSL box is checked.

Wizard

Re: Problems setting up Exchange on the Sprint Hero

The Hero should default your username to your email address without the @servername.com.  Did you check to see if this is the correct username for your service?  I know my company uses another User ID, and some use the full email address.

Journeyman

Re: Problems setting up Exchange on the Sprint Hero

Yes, it's the correct username and password on my server.  I tried the username with and without the domain attached.  I even closed Outlook on my PC and restarted so that I had to rekey the password to make sure I'm entering the correct password.

Journeyman

Re: Problems setting up Exchange on the Sprint Hero

Try leaving the domain field blank and if that does't work, try "ihost" in the domain field.

Report back and we can go from there.

Journeyman

Re: Problems setting up Exchange on the Sprint Hero

I get to keep the Hero, I got exchange working!!!

For my hosted exchange account thru Sherweb I had to set the following values:

Server Address:  webmail.ihostexchange.net
Domain: ihost
User Name: <SAM account name>

Now all my emails, contacts, and calendars are on my phone.

Journeyman

Re: Problems setting up Exchange on the Sprint Hero

starting new thread.

Message was edited by: spl152db

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