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5s w a gray screen and ios10

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Journeyman

5s w a gray screen and ios10

I have tried everything and cannot get the apple to come up on a hard reboot. It was working fine then this. I have pressed home and wake until my fingers are dead and I read it will not work on ios 10. took two hours of trying just to get it to shut down. tried the itunes thing and that only offered ios9 and it wouldn't take

HELP!!!!!! (and I tried signing in the Apple community but they want to text or call for verification--which would be fine--if my phone worked!!!!)

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Sprint Employee

We can see how that can be frustrating lowbrassmomma.

We recommend that you call Apple or visit a Sprint or Apple store near you.

Apples number: 1 800-692-7753

For a Sprint store near you visit: Sprint.com/storelocator

Juan
Sprint Social Care


Juan
Sprint Social Care

View solution in original post

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Sprint Employee

We can see how that can be frustrating lowbrassmomma.

We recommend that you call Apple or visit a Sprint or Apple store near you.

Apples number: 1 800-692-7753

For a Sprint store near you visit: Sprint.com/storelocator

Juan
Sprint Social Care


Juan
Sprint Social Care

View solution in original post

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