I have an iPhone 8 from Verizon that I would like to activate on my account but they don't show up in the sprint database when I put in the IMEI number. How do I get the numbers into the Sprint Database? If I cannot add the phone to my Sprint account I will have to cancel my service.
Good morning @Justtaylor14. I am happy to help you get the iPhone 6 added to the system. I will need some information so I'll send you a private message requesting what I need. Also, I just want to let you know that the process can take 7-10 days.
usually its due to either money still owed, still locked to another carrier or its an international version of the phone.
for what its worth devices usually take a couple days to get added to their database..its not a right then and there type of deal.
The reasons listed in Fireguy's message are correct. But let's look at it and see what we find. I'm going to send you a private message to get the IMEI.
I might have this exact problem. I have an unlocked iPhone 6S (A1688). I purchased it from Apple Store overseas. When I check the IMEI on Sprint website it says “Sorry, but this phone can't be activated with Sprint service.”
How can I have my phone’s IMEI added to Sprint database?