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Fully paid phone but Sprint wants it returned

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Journeyman

Fully paid phone but Sprint wants it returned

Paid my balance on my phone and I tried getting a new one. After that I received an email saying they’ll be sending me a device return kit. That doesn’t make sense since I already own my old phone. 

3 REPLIES 3
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Community Manager

That IS odd, Mrnoo1233. Was your phone leased at any point before you bought it out?

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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I have it as a 24 month to own payment plan. Already talked to sprint and they said to ignore the return kit and i could keep my old device
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Good deal! I'm glad you were able to get the question answered but we're here if you ever need us.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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