I want to be able to use my iPhone on another network because of complications and the cost of the bill. The line was recently terminated and I have no outstanding balance. I called customer service to ask about unlocking my 4s, because the carrier I planned on choosing required my iPhone to be unlocked for use. The representative said okay and asked for the IMEI number which I provided. He then asked to speak with the account holder but I told them they weren't available. He said it was okay and I could call back Sprint when the account holder was available. I asked if unlocking the iPhone allow it to be used on any domestic carrier in the U.S., just to verify. He said yes and I even name-dropped a few networks like AT&T and others that were GSM networks. He said yes and stated the iPhone have both GSM and CDMA capabilities. It is also listed on the apple website. I called again later to proceed with unlocking my iPhone, this rep.(representative) was confused and told me that the iPhone would only be unlocked for international use. I then explained to her my situation that I have stated the first rep., she then asked to speak with the account holder and gave have a number to dial with a code that would unlock my phone. After the conversation ended I decided to dial the number, and a message said 'WERE ARE UNABLE TO COMPLETE THE CALL AT THIS TIME, PLEASE TRY AGAIN' so I did many times. I then had to call Sprint again about the phone they gave me, this new rep. told me it was a ghost number, it only works when the carrier I choose calls it to port the number over and 'unlock' the iPhone. I wasn't told about that and felt confused. Then she told me the iPhone only has GSM use internationally and I can only use the iPhone on CDMA networks in America like Verizon. I then told to her all the information I've been given today. She said many networks offer buyback programs for my phone, the only problem was I bought Apple Care+ and it wouldn't be refundable because it would be a year next month from when purchased the phone. She offered transfer me to the International department to help resolve the issue. Another rep. stated the the GSM capabilities used internationally and the CDMA will be used in the U.S., she then offered to transfer me to her supervisor. The supervisor now clarified that iPhone will always be locked to Sprint, the sim card and tray is used for when travel internationally to allow the phone to have full use when outside the U.S. and helps the data capabilities on the iPhone. She then apologized for the misinformation I've received throughout the day.
I now have a phone that can't be used on any network other than Sprint, the new plans offered don't meet my needs. Why can't I use my phone outside of the Sprint network? Please help!
I hear your concerns. Unfortunately Sprint does not support "unlocking" any device for use on another network. You will have to reach out to a third party for assistance. We're sorry to see you go. How can we improve when it comes to our customer service? We would appreciate the feedback.
Sprint Social Care
I'm afraid of using other options because it may require the use of jail-breaking which may void my Apple Care agreement and possibly getting conned for a lot of money.
The apple website says Sprint offers unlocking. iPhone: Wireless carrier support and features
I am in the same situation. If Sprint doesn't unlock my two phones and guarantees that my new 5S will be unlocked, I will go with Verizon. Verizon's Iphone 5S are unlocked from day one. AT&T will unlock it at the end of your contract. Sprint is the only provider with this no unlocking policy. I can't sell my phone competitively after fullfilling my contract. Add to that the awful "3G" speeds I get with my iPhone 4s in NYC (10kbs/s download), and I understand how they lost 360,000 clients last quarter. You can at least add two more to that list. They're simply awful in every sense of the word. I'm happy I got rid of all my Sprint stock when they were acquired by Softbank.
I would bet anything they won't even try to make this right and reach out to us. Thats how they roll. I see more than 360,000 leaving next quarter when all the Iphone 4s owners decide to leave after getting screwed for 2 years by Sprint's no unlocking policy.
Also in same situation, I received an unlock code but it is only useful for international use. Seems the 4S sprint version is hardware carrier locked for domestic use after contract completion. I wanted to pay non contract pre paid prices for carrier usage and Sprint was easily out of competition to straight talk or even T mobile. So,
Quick and easy shipment and payment to my paypal account from Gazelle.com. Currently paying $ 145.00 for 'Good' and $ 155.00 for 'Flawless. BTW , the apple store would pay $ 151.00 but only against an in stock iphone 5S that I wanted. Fat chance, shipments every day to store, line starts at 8am and store opens at 10am and all 5S are sold out in seconds to the pesky resellers waiting in line to make a quick buck for their own anxious customers willing to pay higher than normal mark up.
Trip to T mobile store, easy instant non contract unlimited monthy rate of $ 50.00 and they gave me a free loaner phone to use till Apple ships the Iphone 5S to me in two weeks.
I now have the freedom to shop whenever I see a deal happening in the marketplace. Porting number was easy but the activation fees do differ for different carriers and you have to watch that.
I will never again buy a subsidized phone that cannot be unlocked after contract. To me buying the full price and shopping for the best montly deal is the way to go.
I hear your frustration. At this time Sprint does not support unlocking the iPhone 4S for domestic use on another carrier. May I ask why you are considering using another carrier? You have the option of trading in your iPhone 4S as part of our buyback program. Visit www.sprint.com/buyback for more information.
Sprint Social Care
Well , I don't have any opinion on customer service other than what I see answered in these forum messages.
If you only want comments on customer service then I would suggest more effort on retention specialists and programming for the ton of Iphone 4S customers coming off two year contracts. It might have been helpful for some tailored email for me , being a long time Sprint customer to be aware of a plan or rebate to keep me. Granted , my mind was set to own my own phone that I could do with as I please at the end of contract but I may have been persuaded with some super cash offer. My log in to Sprint web account gave me no indication that it would be anything but business as usual at a high monthy rate. I shop for car insurance every year and I should be able to do the same for Phone carriers. But a kind and personable agent will always keep me. I saw none of this in the end of contract communication to keep me with Sprint.
Thanks rxry. I've been doing my research and will do the same thing. No contract, I'll finance the phone through Apple, pay 21$ a month for two years for the phone with a $200 deposit (to compare oranges to oranges). I wont have a contract, meaning if I get the same awful service I get with Sprint I can port my number and switch carriers. I will pay Tmobile $100 for two lines instead of $160 at Sprint. 4G LTE up to 2.5 GB and then I get throttled to under 1 Mbps, which is by the way, better than what I get with Sprint in NYC.
When I finish paying for my iPhone (after two years), it will be mine to do whatever I want with it and would only pay for the actual service without the phone subsidy you pay at the other carriers even after your contract ends.
Tmobile also gives you free international calling when overseas with data. This is really attractive since I travel a lot.
Also, if I buy an iPad I get 200mb of data free per month, just for being their customer.
Two more weeks and I'm out. I will ship my old iPhone back to Sprint at the end of my contract since it seems they own it and I can't do anything else with it. I won't sell it because I don't want anyone else to go through what I've gone through with Sprint. I wouldn't wish it to my worst enemy.
As of November 14th, Tom Wheeler whom is the current chairman for the FCC, sent a letter to the president of the CTIA stating for the voluntary unlocking of all cell phones that meet certain requirements such as finished contract. The link above is directly from the FCC website with the copy of the letter sent to the CTIA. It states that the cell phone carriers to voluntary unlock phones before the start of the December Holiday Shopping season or start facing regulatory action.
This link is from Sprint's own site regarding CTIA/regulatory link, stating, "CTIA is an international nonprofit membership organization that has represented the wireless communications industry since 1984. It also coordinates consumer information efforts that include voluntary industry guidelines."