Showing results for 
Search instead for 
Did you mean: 

IMEI status


IMEI status

 I bought iPhone SE (Sprint Version ) on eBay. The seller says "There are no unpaid balances." But according to the some website, there seems to be an unpaid balance. According Apple's Support page, it seems that the iPhone was purchased on March 13th.

 I know it can't unlock within 50 days from purchase, but does the IMEI status remain "unpaid balance" if the phone purchased within 50 days regardless of whether fully paid or not?


Hello ji12324, we can take a look into this. If you can provide the IMEI of the device and the account number or account name of the last person associated with the device, feel free to send us a Private Message to further assist.



* In order to unlock a device from Sprint's network, there are some criteria it has to meet:
•The device is Domestic SIM Unlock capable
•The device must be or have been active on the Sprint network for a minimum of 50 days
•Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the Domestic SIM unlock is completed.
•The associated account is in good standing
•The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked.

For more information about our unlock policy, visit: .

Sprint Social Care
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat