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Lost or Stolen IPhones

Journeyman

Re: Lost or Stolen IPhones

Well i just found out  that "Find my Iphone" only works if the person who stole it does not power it off. The phone has to be on. I just got the Iphone for my son, and it was stolen at school,(his fault , did not lock locker during gym). I was always hesitant because Sprint doesnt provide insurance, but I just assumed none of the carriers did, now I find out that AT&T does provide Iphone insurance, yes the deductible is 199 but  its better than paying 600 for a new phone. So i am having my son  offer a reward at school, no questions asked, but if not I told him he has to wait till all my lines come up for renewal(6) and I can get out of Sprint contracts to go to AT&T for an Iphone.

Journeyman

Re: Lost or Stolen IPhones

I was bald faced LIED TO by the Sprint CORPORATE Store that Apple offered a three year warranty that covered theft/loss only to find out AFTER I renewed my contract with Sprint for two years and AFTER buying the warranty from APPLE that I was LIED to. 12 YEARS with Sprint, 12 and this is what they do to their customers KNOWING this is a HIGH THEFT item. I am sorry I bought this for my son, sorry I renewed my contract again. I say a LAWSUIT is what needs to happen. And I had the data coverage price jacked up to boot and the thank you I get from Sprint is a big screw me for being such a loyal customer. Worst criminal enterprise ever! I have had insurance on EVERY phone I ever purchased through Sprint. They should be charged with extortion and theft of services as far as I am concerned.

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Journeyman

Re: Lost or Stolen IPhones

A misinformed representative is at fault. I don't work for Sprint, but I definitely have in the past corrected quite a few reps when they are misinforming customers right in my face. It just grinds my gears . I don't believe a well informed Sprint representative would just lie to your face about a product. Many stores like AT&T and Verizon and T-Mobile have reps that just don't know what the hell they are talking about. I blame the corporate training. Apple's warranties have never covered lost/stolen items.

Journeyman

Re: Lost or Stolen IPhones

Once the iphone is turned off you can kiss it goodbye, and also once the thief reprogram the phone find my Iphone will not work!!!!!!!

Journeyman

Re: Lost or Stolen IPhones

I've owned an Iphone I've lost that Iphone, would I purchase another one? nope, why would I purchase a phone with no theft coverage. Back to my HTC I go.

Journeyman

Re: Lost or Stolen IPhones

Regardless of whether or not you know it is in your plann your phone company should be ready and willing to work with you. That is what you call good service. But apparently you have not lost your phone or you have enough money to buy one nstaight out if you have. But most of us can't and that is the reason why iphones as a whole suck. They don't do any differnt from a droid yet you are paying $500 if you lose it. It's ridiculous.

Journeyman

Re: Lost or Stolen IPhones

tomdeaver wrote:

Although we can empathize with your concerns, it's important to understand that most if not all decisions regarding the "handling" of an iphone are set by Apple.  This is what makes Apple products unique. 

Tom

Sorry Tom but that statement has to be one of the most lame excuses I've ever heard from a Sprint rep.  Sprint chooses to sell Apples phone, unique or not; therefore, Sprint supports Apples policy. Sprint could have penned the rules themselves and it wouldn't have made any difference. Sprint didn't need to go to the Apple table armed with handcream. Apple could care less about Sprint or it's bottom line. They just want to sell their phones. A customer looses a phone, they pay a deductible, phone is replaced, that's how it should work. Phone's ESN is locked so regardless if the customer is trying to pull something, anyone who tries to turn it back on without the proper account information is told "sorry, that's a bad ESN" and the phone remains a brick. Now unless you admitting this is a lie or Sprint is allowing lost/stolen phones to be activated to improve churn, then we have another BIGGER issue that needs to be addressed but not at this level. This would be something the FCC and maybe even the DOJ would need to review.

Journeyman

Re: Lost or Stolen IPhones

I hear you. I was given nothing in writing at the store. A lot of things, namely charges I didn't agree to were sent to be my mail days after the sales person at the Sprint store locked me in for two years. One more year and back to AT&T.

Wizard

Re: Lost or Stolen IPhones

None of the cell companies offer any insurance on the iphone. It has been that way since the first iphone. An none of the iphone insurance (applecare or anyother) cover lost or stolen.

Master

Re: Lost or Stolen IPhones

AT&T and Verizon both offer Asurion insurance on their iPhones that covers lost or stolen, And from what I have been told as of 11/11/12 so will Sprint, $6/month +$200 deduc. Covers loss, theft, and catastrophic damage.

Journeyman

Re: Lost or Stolen IPhones

I switched from Verizon to Sprint, thinking that not only would I save on my monthly bill, but that customer service would be better.  When the Iphone 5 came out, I bought two (one for my husband 32gb and myself a 62gb).  This past Saturday 11/3, while getting ready to leave a fast food place with my kids, I dropped my phone and someone picked it up and ran out with it.  I ran to the nearest Sprint store and the guy there, called my phone.  It was picked up by some guy- who asked how much was I willing to give him to get it back.  Realizing that there were cops everywhere (due the the gas situation here in NY), nothing happened.  I called Sprint customer service and they suspended the service until I somehow replace the phone. 

I regret switching from Verizon, now I have no phone, I'm upset that they would not even offer a discount to replace it, as a new customer.  I'm seriously considering cancelling my contract.  I'd rather pay the one time cancellation fee, than to pay more money to buy another phone to then pay more money for service that is not as good Verizon's, specifically internet service.         

Wizard

Re: Lost or Stolen IPhones

Assurant, not Asurion, will offer the Total Loss Protection(TLP) through Sprint beginning 11/11/12. It does cover loss, theft, and catastrophic damage. You will be allowed 3 claims within a 12 month period time frame. TLP does not replace Apple Care+.It will be offered at $6 a month plus the $200 deductible.

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