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My Sprint App Connection Failed to Reach this page

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Journeyman

My Sprint App Connection Failed to Reach this page

In the My Sprint app when I attempt to access the My Account Page it will say Connection Failed to Reac this page - pull down to resfreh.  I have done a phone restart, cleared data cache and even uninstalled and reinstalled the application. Nothing I have tried works. Please help. I have an iPhone 6s. 

5 REPLIES 5
Wizard

Re: My Sprint App Connection Failed to Reach this page

Oh no.. Are you having this issue with your data connection in general or just with the app?



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Journeyman

Re: My Sprint App Connection Failed to Reach this page

I have having issues with just parts of the app. My data connection issues are fine. I didn’t have issues until the last update for the app was released. 

Re: My Sprint App Connection Failed to Reach this page

Since it's an app issue, there's not much we can do for troubleshooting. Is your software up to date? That could make the app not work properly. Other than that, there's not much we can do.

 

AnnGee77
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Journeyman

Re: My Sprint App Connection Failed to Reach this page

My software is up to date. I will wait for the next update for the app and hopefully that will fix the issues. Thanks. 

Re: My Sprint App Connection Failed to Reach this page

My pleasure. Feel free to reach back out to us in the future, for any other questions you may have. We'll be happy to help. Have a great week.

AnnGee77
 Social Care Princess ?

 ?Lover of Everything Magical ?
Please give glitter coated Kudos and crown thee with Accepted Solutions.
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