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Sim is locked

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Journeyman

Re: Sim is locked

How do I proceed to unlock the device?

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Wizard

Re: Sim is locked

Hi VALERA. After you have the Sprint sim card in the phone let us know so we can create an unlock case. 

 

Here is a handy dandy article on the unlock process: SOLUTION: Sprint Hints for Successful Unlocks

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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Journeyman

Re: Sim is locked

сим-карта в телефоне

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Journeyman

Re: Sim is locked

sim card in the phone ..

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Journeyman

Re: Sim is locked

I inserted the sim in the device .. can I need a sim number?

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Wizard

Re: Sim is locked

Thank you for your patience. I'm still working to get the case created to unlock this phone. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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Journeyman

Re: Sim is locked

I am sorry, we have 12 o'clock at night .. at 5 am to get up for work, I fall asleep in front of the computer ..

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Journeyman

Re: Sim is locked

Hello .. and a good time of day

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Re: Sim is locked

The phone hasn't been activated on the Sprint network. This actually makes the phone ineligible for unlock. However, our system shows the phone is already unlocked. We wouldn't be able to assist further with this phone. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Journeyman

Re: Sim is locked

can once again check on IMEI?

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Re: Sim is locked

Since the phone wasn't activated on the Sprint network, the phone isn't eligible for unlock. There are no further actions we can process for this phone. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Journeyman

Re: Sim is locked

I again contacted the Apple service and they again confirmed that the blocking is happening on the US Sprint servers. And they can’t do anything. And they advised me to contact US Sprint again. Help me please

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