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Sprint Won't Unlock My Phone

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Journeyman

Sprint Won't Unlock My Phone

I paid off my iPhone XS Max lease with Sprint and called customer care to have it unlocked so I could switch to a new carrier. It has been over 48 hours and still not unlocked. I’ve called multiple times and they tell me my phone has been unlocked but when I try to activate my new cellular plan with the new carrier through the eSIM, it gives me an error message and tells me I can't add it. I went to the new carrier store (Verizon) and inserted a different phone carrier SIM card I get the error message saying that the phone is not unlocked. Yet sprint reps insist it is unlocked. This is terribly frustrating. I have not been able to use my phone in over 48 hours. Sprint Customer service has been terrible. I hope I can find some help through here. Thanks.

4 REPLIES 4
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Hey there. I'd be glad to take a look into this for you. I'll send you a PM so that I can get some additional info in order to check in on your unlock request. 

 



"Hail Yourself!" - Ben Kissel


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I am having the same issue. It’s been a week. It’s frustrating. Someone please help 

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Hi Jas. I can take a look over that for you. I'll shoot you a PM so we can get some additional details to hep check in on things. 

 



"Hail Yourself!" - Ben Kissel


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Thank you so much for your assistance today. You fixed my issue within an hour that has been going on for days!!! 

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