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Sprint only unlocks 3 lines per account? Is this true?

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Journeyman

Sprint only unlocks 3 lines per account? Is this true?

So I called sprint about 5-6 hours ago. And I was told my 5 devices will be unlocked. The lady said she could only unlock 3 at a time and said call back in 4 hours. So I did and some guy answered and he told me that I could only get 3 devices unlocked for international use on my account. I wanted to know why sprint is always misleading and what  can I do about this situation because I am traveling and I will have a useless phone on the trip with me. In this case I will have to buy another phone if I don't get this one unlocked. Is it possible to get the remaining 2 devices unlocked? Please I need an answer tonight. Thank you for all your help.

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Wizard

Re: Sprint only unlocks 3 lines per account? Is this true?

rkamhaz -

The short answer is no. This is not true. There are a few prerequisites for a phone to be unlocked.

- the account must be in good standing (which yours is since you got the other 3 lines unlocked)

- the device must be compatible for international travel

- the device must be on the account for 90 days before qualifying

Are the two lines new to the account or older model phones?

- *Kitty

Sprint Social Care

Journeyman

Re: Sprint only unlocks 3 lines per account? Is this true?

Thanks for the above information. But how would I get the remaining 2 unlocked if he told me that I cannot unlock more than 3. I'm going crazy looking for an answer because I leave in less than 1 week. And all 5 of us are leaving so they are going to have theirs except me and the other line.

Wizard

Re: Sprint only unlocks 3 lines per account? Is this true?

If the last two lines meets all three requirements, I would call again because the person I spoke to stated that it could be done. If you can't get someone to do it, send the numbers, your PIN, the country you are visiting and a link to this post to sprintcares@sprint.com and we will reach out to them to see what we can do.

- *Kitty

Sprint Social Care

Journeyman

Re: Sprint only unlocks 3 lines per account? Is this true?

Just sent the email. Hopefully everything goes correct before next week. Thanks for your help KiKi

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