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Trying to sell IPhone, but showing Financed

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Journeyman

Trying to sell IPhone, but showing Financed

Hey Sprint,

 I switched from Sprint to another carrier and had 4 phones with Sprint. I was able to sell the two Android phones without any issues. The two IPhones that were on my account still show "Financed" so they cannot be sold. I have been trying for over a month with over 10 calls, multiple transfers and a couple chat sessions. Everyone I talk to has said the phones are unlocked and paid off. I've been transferred numerous times to different departments. On the 10th call I was told one of my two IPhones was not unlocked after being told a dozen times it was. The guy I talked to said it would be unlocked and he saw the issue with the Financed part and I was told it would be fixed. This was over a week ago. I never received a email or call back saying if the problem is fixed. According to Swappa.com both IMEI still is showing "Financed". 

  I am getting tired of calling and explaining the situation multiple times and probably spent over 10 hours on the phone the past month. Is there anything else I can do to get this fixed? I am losing out on a lot of money through the sale of these phones. I have the IMEI numbers if anyone at Sprint can help. Thank you.

6 REPLIES 6
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Sprint Employee

Good morning @Estantz, thank you so much for reaching out to us. We'd like to review this issue and get you a resolution. Please check your inbox and reply to the private message I just sent you.


Jeffrey
Sprint Social Care
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@Sprint_Jeffrey, I have the same issue. I have two phones that I bought unlocked from the Apple Store, paid in full, not affiliated with Sprint at all.

 

As soon as I transferred them onto my Sprint account, their IMEIs are now marked as Financed and unable to be sold. What's the best way to resolve this?

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I'm still trying to get it resolved with him. He has been emailing me back and forth multiple times since I posted this. After trying multiple different things to get it fixed, it has been escalated to the tech team. I haven't heard back because of the holiday. They are both still showing financed for me.

 

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Hello CacheHit. Let's take a closer look into this for you. I sent you a Private Message, please check your inbox.

 


Palmira
Sprint Social Care
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I am having the same issue with a Samsung S7 that I purchased outright from Sprint.  I decided the screen was too small and purchased another phone to use instead of the S7.  However, I can't sell the phone until I get the Sprint financing cleared.  I called Sprint support and they said the phone could be activated on Sprint, but it still comes up as "financed" under the IMEI check impacting my ability to get a good price for the phone.  Help!

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That's weird. I would be more than happy to look into this for you. I'm going to private message you to get some more info.

 


QueenK Social Care 

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