Unlocked Verizon iPhone 7 Plus won’t activate

[Frickx]

I have a iPhone 7 Plus (Mode A1661) that I originally used with Verizon, and I am trying to activate it with Sprint. I have spent hours on the phone with customer service, and they tell me my phone is locked. It is NOT locked according to Apple and Verizon. When I enter my IMEI number on Sprint, it says I still owe Sprint for this device. That’s impossible considering I own the phone outright, and it has never been activated with Sprint. Can someone please help me? I’ve seen other similar posts and it seems the IMEI just needs to be added to your database.

[Sprint_Kryshna]

Frickx,

Hi! Thank you for reaching out. I will need the IMEI of the device to verify if it will work with our network or if it is activated so we can go from there. Please send me a private message with the IMEI of the device, just click on my name and select "send a message".

[Frickx]

Thank you. I sent you a private message.

[Sprint_Carlos]

@Frickx, I'll reply shortly.