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iPhone 4 won't charge unless it's turned off

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Journeyman

iPhone 4 won't charge unless it's turned off

I need help !!!!! My iphone 4 won't charge when my phone is turned on but it will charge when my phone is turned off !!!! Can somebody please help me, what should I do?

2 REPLIES 2
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Wizard

Hold down the Sleep/Wake button (top right of phone) and the Home Button (bottom front) at the same time until you see the Apple logo appear, release and let the phone restart.

http://www.dummies.com/how-to/content/how-to-restart-or-reset-your-iphone.html

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Wizard

Yikes, that's not good your iPhone won't charge when on.  I'd first try a simple hard boot on the device, by pressing and holding both Sleep/Wake button and Home button at the same time until the Apple logo appears.  If that doesn't work, I'd recommend to back up device through iTunes and restore the device to new.  Hopefully that fixes the charging issue, if it doesn't then I'd take the device into an Apple store or Sprint Service & Repair center for diagnosis.

Hope you get it working.

*Darryl

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