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iPhone 4s won't work with Airave

Journeyman

iPhone 4s won't work with Airave

I just got my airave up and running today.  After calling support at sprint my Iphone 4S and 2 Evo 4gs are working great.  Calling, texting and internet on Iphone are working great.  No problems on my end.  I called 1-866-556-7310 and they got me up and running.

Journeyman

iPhone 4s won't work with Airave

Seems like the true solution is to get a provider that doesn't require an Airave device for it to work.  I've had nothing but problems since I started using the Airave with my EVO 3D.  It sends texts but spams the recipient with multiple messages and they usually get pissed about it.   Seems like I have the option of having no cellular signal and poor call quality so the text messages can work, or use the Airave so I have better call quality and then the text message issues start to arrise.   Its pretty cool when all your friends think your phone and your provider are a joke and after a while, you start to believe them.

Journeyman

iPhone 4s won't work with Airave

I had the same problem with my Airave where I couldn't make or receive calls, or text with my iPhone 4s. After several hours with Sprint Tech support, we finally figured out that hitting the RESET BUTTON on the Airave fixed the problem.

Journeyman

iPhone 4s won't work with Airave

Sprint is clueless. Call Airave direct @ 866-566-7310 They reset it on their end and poof everything works. I was 5 min away from returning the phone. Sprint said Airave had to update softwere. Bull Sh*^ Clueless. I went 3 days and called Airave direct and had it working within 3 min.

Sprint Employee

iPhone 4s won't work with Airave

That's a fax number, and Airave support is provided by Sprint.

Journeyman

Re: iPhone 4s won't work with Airave

ok, well i have had all the same problems that everyone else has been  complaining about.  But I have now gotten my iPhone 4S on to my airave  and I receive a 3G data connection.  Duplicate text messages and failed  text messages have stopped and all voice, data and texting are working.

Here is what I did.

I have had the Airave for about 1-1/2 years now.  All that time I  had it hanging off my wireless router.  So my connection was modem >  wireless router > Airave.  I had all my 5 cell phones (Samsung and  LG) using it that way the whole time.  I had lots of duplicated and  failed text messages but thought that was just par for the course.

I got my new iPhone and it just simply didnt connect to the  Airave for either voice or data.  It was a mess.  So, in the process of  debugging, I read the Airave instructions and saw that they recommend  you hang the Airave directly off the modem, then hang your wireless  router off the Airave.  (I have the newer Airave Airvanna that has the  one extra ethernet port on it).  So i wired the setup to be modem >  Airave > wireless router.

Then, I did a ##UPDATE# on my iPhone.  This does a PRL update.   However, since I had no data connection, it failed.  So I turned on  WiFi.  Then tried it again.  The PRL update worked this time.  Then I  turned off WiFi.

WHAM!  I get full bars and 3G data connection.  But it is kinda  spotty.  So I did a 30/30/30 reset on the Airave.  I've found the  30/30/30 reset useful on my routers in the past, so I figured, what the  heck.  Press the "reset" button on the Airave and hold it for 30  seconds.  Then, while still holding the reset button, unplug the the  Airave and leave it off for 30 seconds, holding the reset button the  whole time.  Then, plug the Airave back in, while still holding the  reset button for 30 seconds.

The Airave did all its connections, went all green on all lights.  I have full voice, data and texting.

You can test to confirm you are getting more than just the 1X  data and actualy getting 1xEVDO by doing *#3001#12345#*.  If there is  data in the screen for 1xEV-DO then you are 3G.

I hope this helps at least one other person.

Doug

shaker5638@aol.com

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Journeyman

Re: iPhone 4s won't work with Airave

I had issues with my new iPhone 4S and when I first tried to text. After I rebooted my Airave it started working. Just thought I would let anyone know it might work for you.

Journeyman

Re: iPhone 4s won't work with Airave

I got an iPhone 4s when it first came out. Cell signal is a bit spotty at my house, so I got an Airave Airvana. It worked fine for a couple months.

Then it quit working. For about a month, unplugging and replugging the Airave worked.

Now the Airave mostly doesn't work. (It actually worked yesterday, but today it doesn't work again.)

I tried doing a 30/30/30 reset. No luck.

According to the Sprint Airave coverage map, I should have excellent service. When I call *99, I get the message, "The feature code you've entered is not valid. Message 1, Switch 694."

Does anyone know what this means?

Does anyone have any suggestions to get my Airave to work with my iPhone?

Wizard

Re: iPhone 4s won't work with Airave

concertnancer, when you call *99 and you hear "the feature code you've entered is not valid." that means your iPhone is currently not connecting through the airave and is instead connecting directly to Sprint. If you tried resetting the airave and that still doesn't get your iPhone to connect to it you might try creating a "whitelist" the tells your airave which devices are authorized to connect to it. I've heard that helps sometimes. You can set up a whitelist on MySprint > My Device and Media (or Preferences) > (I want to...) Update my Airave > Restrict Access or you can call airave tech support at 888-556-7310. I am not trained to troubleshoot airave devices, but our dedicated team at the previously mentioned number should be able to help.

I was just informed that whitelisting is not longer a supported feature of the airave. If restarting the airave doens't fix the issue, I recommend you contact our dedicated airave support team at 888.556.7310.

Message was edited by: PhysicsGuru

Journeyman

Re: iPhone 4s won't work with Airave

Thanks, dialing *99 solved my problem, at least for now! I don't know why Sprint support didn't at least have me try this, instead of all the other stuff they did before finally telling me that iPhone 4s is sometimes not compatible with Airave!

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