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iPhone 6 domestic sim unlock

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Journeyman

Re: iPhone 6 domestic sim unlock

Does this forum help ?

I am waiting for Sprint to unlock a device for almost 3 weeks now. So far 30 + calls 10+ chats 30 + emails. All requirements fulfilled. Still they push me from team to team and every time i hear the same question- what is the MEID/ account number/phone number /pin . Dont they have my information when i provide the reference number. And then they ask the most annoying question- how can i help you today and end it with - we will take care of this in 5 to 7 business days... after 3 weeks i am still waiting for them to take care of my request.And the fun part is i already got emails from them saying they unlocked my device.

I made it very clear to them in my very first communication- This is a DSU request- Domestic SIM Unlock- so i can use my Samsung galaxy device on US domestic carrier . They reply -congartulations we unlocked your phone for intenational use. When we fulfilled all our commitments why  do they still keep the device tied to Sprint and not unlock it

Message was edited by: ArWe

Sprint Social Care

Re: iPhone 6 domestic sim unlock

ArWe

Hey there! Let's take a look into that. Click here and send me a Private Message. Please include your phone number and security PIN so we can further assist you.

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
Journeyman

Re: iPhone 6 domestic sim unlock

no luck after spending 10 hours with sprint TODAY

One big executive( thank you Sir) responded and assured this will be taken care of... but the customer care team does not care even if the request came from an big executive in the company. They are giving the same lame answer again and again- we will get back to you soon

I guess i am giving up.. i will have to pay full retail and get a new device so my phone will work... after 3 weeks of misery with sprint care.

Let me try sending another email to big guy tomorrow and then i will take it to the FCC and national media... hope atleast that will save some one from going through the pain i had to go through

They checked my account found everything is clear and dvice is eligible for DSU and still cannot unlock it. Bounced me from call to call for several hours

THE WORST CUSTOMER CARE TEAM IN THE NATION.

Sprint Social Care

Re: iPhone 6 domestic sim unlock

ArWe

We are sincerely sorry for the inconvenience. We just replied to your message, please check it out.

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
Highlighted
Journeyman

Re: iPhone 6 domestic sim unlock

Finally my issue was resolved this morning by a very capable Senior Customer Advocacy Team Specialist. All it took for her was 30 minutes to resolve the issue. She called and for a change was the first person who listened what the issue was and reached out to the tech team( not transferring the call blindly) that handles Domestic Unlocks and made sure the device was unlocked.

Confirmed with me the device was working

Always ask them the  following when you want to have your device unlocked for use on a domestic carrier

UICC - unlock

DSU- Unlock

International - Unlock

And the phone works like a charm. Dont worry about the disclaimer that carriers send saying the device is not guaranteed to work on other domestic carriers... I had Iphone 6plus and samsung galaxy S6 unlocked and they work great without any issues.

And i just wanted to update- this is a samsunf galaxy S6 not iphone. i guess i posted this in the wrong area. My apologies

GrandMaster

Re: iPhone 6 domestic sim unlock

did you move it to another carrier? and which carrier did you move it over to?

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Journeyman

Re: iPhone 6 domestic sim unlock

I'm on day 4 of trying to have my phone unlocked still no success, i just got off the phone with sprint who assured me my phone is unlocked but when i pop my other sim in it says its not supported. has anyone had any success ?

I haven't had a phone in 4 days and its very frustrating and sprint doesn't seem to care my account is fully satisfied i purchased my phone outright originally and now to deal with this 2 years later just confirms me making the switch was the right move.

Sprint Social Care

Re: iPhone 6 domestic sim unlock

jpizarro89

Thank you for reaching out to us. We apologize for the inconvenience. Allow us to take a look into this. I just sent you a private message. Please take a look at your inbox.

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
Journeyman

Re: iPhone 6 domestic sim unlock

I called sprint yesterday for a total of 52 minutes most of it on hold. I want my out of contract iPhone 6 unlocked. I don't have the patience of these other people. I'm plenty happy going to CTIA and taking sprint to small claims court if you can't figure out how to get my phone unlocked this week. The two people I spoke to were supposed to call me back at 11am (DSU) and 11:30am (Intl) -'d neither made their agreed upon calls.

Sprint Social Care

Re: iPhone 6 domestic sim unlock

Hello CLHKINGsp

Sorry to read that you have been having trouble unlocking your device. We want to help.
We sent you a private message, please reply to it at your earliest convenience.

Juan
Sprint Social Care


Juan
Sprint Social Care
Journeyman

Re: iPhone 6 domestic sim unlock

Juan fixed my issue, and fast. I wish the phone reps were as quick or helpful. Thank you.

Sprint Social Care

Re: iPhone 6 domestic sim unlock

Good morning CLHKINGsp

It was a pleasure to assist you. Let us know if you have any other questions or concerns.

Juan

Sprint Social Care


Juan
Sprint Social Care
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