I just got my iPhone XS in September, I gave it until the first update to complain, but I went from a 7+ to the XS and I get HALF of the LTE service that I used to. I was able to do anything on my phone in my office before, and now I cannot send an iMessage. I also have trouble in the middle of the city. I live near Lexington, KY and cannot use my phone unless I am on WiFi. Is anyone else experiencing this issue? I have never been extremely content with the reception I have gotten with Sprint, but this takes it to a whole new level and I do not understand.
Thanks for any help!
Can you share what updates and settings changes you made? I'm loving the phone itself, HATING the service downgrade. Absolutely considering switching back to Verizon.
Hi svickrey1. There are a few things you can try to do some refreshes on your device. The first thing I would suggest is doing a fresh reboot of your device by quickly pressing Volume Up, Volume Down, then holding the Side button until the Apple logo appears back on the screen.
After the phone restarts, try the following if you are still having issues: