Hello @Sprint_Jeffrey , in 2017 I bought an iPhone and it seems to be blacklisted by Sprint. How can I find out which was the problem and why it was blacklisted?
because it was either previously from TMO or ATT or its been reported as stolen or is flagged due to money still owed on it etc from whichever carrier it was originally with would be my guess. this is the Apple list of accepted devices that can be brought in as a BYOD..
iPad 9.7" 6th Generation
iPad Air 2
iPad Air Refresh
iPad Mini 3
iPad Mini 4
iPad PRO 10.5"
iPad PRO 11"
iPad PRO 12.9"
iPad PRO 12.9" 1st Generation
iPad PRO 12.9" 3rd Generation
iPhone 5C (T-Mobile/ATT Models not supported)
iPhone 5S (T-Mobile/ATT Models not supported)
iPhone 6 (Doesn't support 2.5Ghz LTE Band)
iPhone 6 Plus (Doesn't support 2.5Ghz LTE Band)
iPhone 6S Plus
iPhone 7(T-Mobile/ATT Models not supported)
iPhone 7 Plus(T-Mobile/ATT Models not supported)<<<~~~
iPhone 8(T-Mobile/ATT Models not supported)
iPhone 8 Plus(T-Mobile/ATT Models not supported)
iPhone SE (Doesn't support 2.5Ghz LTE Band)
iPhone X (T-Mobile/ATT Models not supported)
iPhone XS Max
Watch - Series 4
This is an iPhone 7 Plus that I bough new in box, in a local store. After using it for about 2 years, now it is throwing signal problems and the local GSM authority reports that it has been blocked by SPRINT US on
I bought it in April 2017, in Argentina (I am Argentinian). I just do not understand how can Sprint block the phone I bought on Argentina and never used it on other carrier.
that part im not to sure of. one of the agents in here will have to answer that one.
so it was purchased new in the box but not from Sprint? but its a Sprint phone?
Yes, it was new in a sealed box. No Sprint logo or tags that I can remember. Maybe I am victim of a scam, or an error from Sprint.
Is there any Sprint agent on the forum?
its possible. i wouldnt think Sprint would sell devices outside of the U.S since they are only here. personally i would stick with fully factory unlocked devices directly from the OEM so there is little chance of running into stuff like this.
i'll see if i can locate an agent for you.
i can tell you one sure thing you would need if it did in fact lock back to Sprint some how is a Sprint sim card..
actually there is another way that it can be done without a Sprint sim card but same deal..the agent will need to walk you through that one as well.
PM me your MEID and I will have a look.
Just to be clear: the problem Is that the iphone IMEI Is blacklisted in GSM global blacklists by Sprint. The iPhone is not sim locked.